Boutique Director

Richemont one of the world leaders in the luxury sector has various Houses specializing in jewelry watches and high-end accessories.Each Maison proudly embodies a tradition of style quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time we are committed to innovating and designing new products in line with the values of our Houses through a process of permanent creativity.

YOUR MISSION:
The Boutique Director is fully responsible for the boutiques commercial performance client experience team leadership and operational excellence. This person manages day-to-day store operations drives sales and profitability and protects the Maisons image and reputation through disciplined execution and entrepreneurial ownership. The role turns strategy into boutique reality by aligning people priorities and performance around ambitious business goals. This person combines strong business judgment with refined people leadership able to manage complex situations while advising and inspiring others. Known for setting direction building high-performing teams and maintaining exceptional standards in luxury retail the Boutique Director acts as the visible leader of the boutique and a trusted ambassador of the Maison.

HOW WILL YOU MAKE AN IMPACT

Responsibilities:

• Oversee boutique sales profitability budget discipline and commercial planning to ensure achievement of defined performance targets.
• Lead motivate recruit and develop the boutique team while setting clear expectations responsibilities and standards of execution.
• Drive operational excellence across store presentation stock control compliance financial processes and reporting.
• Build and deepen lasting client relationships through clienteling event strategy CRM follow-up and personalized service.
• Represent the Maison inside and outside the boutique strengthening brand awareness partnerships and local reputation.
• Create a culture of accountability inclusion coaching and continuous improvement that supports long-term team and business success.

Competencies:

• Manage: Plans and monitors boutique operations financial performance resources and reporting to achieve commercial objectives and budget discipline.
• Lead: Inspires others and sets direction develops people and makes decisions that keep the team focused aligned and accountable for results.
• Deep Care: Balances performance with genuine care for people and clients ensuring trust consistency and attention to detail in every interaction.
• Build Culture: Creates a strong boutique identity through collaboration pride inclusiveness and shared ownership of the Maisons standards.
• Business Development: Develop qualitative client and prospect database network the local area forge external relationships and partnerships

HOW WILL YOU EXPERIENCE SUCCESS WITH US

• At least 5 years of management experience in a luxury environment.
• Result and action oriented with strong entrepreneurial mind-set.
• Natural leader with good interpersonal competences and empathy.
• Impeccable personal presentation and professional demeanorwitha high levelof integrity discretion and ethical conduct.

• Strongclientelingexpertiseand a deep understanding of HNW client expectations and relationship management.

• Excellent communication interpersonal and negotiation skillsproficiencyin English;additionallanguages are a plus.

• Passionate about luxury craftsmanshipclient service

• Deep understanding and exposureto Mayfairenvironment and local luxury client communities

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