Billing & Collections Specialist London

TransPerfect is the worlds largest provider of language and technology solutions for global business. Our Billing & Collections team ensures invoices are paid on time and follows billing best practices tailored to each client. As a Billing & Collections Specialist youll be the main point of contact for billing and payment matters on your assigned accounts building relationships with Sales teams and clients Accounts Payable departments over phone email and other channels.

What Youll Do

Manage Collections: Own the collections workload for your assigned accounts working with Sales and Accounts Receivable to reduce outstanding balances while preserving strong client relationships

Advise & Support: Provide knowledgeable guidance to Sales clients and junior team members on collections matters

Document Best Practices: Build and maintain client payment best-practice pages on the company intranet

Partner with Sales: Ensure Sales properly bills clients so invoices are paid on time and flag trends or concerns to management

Handle Client Requests: Respond to inquiries such as W-9 forms vendor agreements and bank details

What Youll Bring

Clear Communicator: Strong verbal and written skills; comfortable negotiating tactfully by phone email or in person

Organized & Detail-Oriented: Able to manage multiple invoices and issues at once with high accuracy

Problem Solver: Curious and solution-focused able to spot and resolve discrepancies

Self-Motivated: Manages own workload effectively while collaborating with senior team members and stake holders

Process-Minded: Proactively identifies and drives improvements to billing and collections processes for a client portfolio

Experience & Qualifications

Education: Bachelors degree or equivalent qualification in credit control or debt management

Experience: 12 years in a Billing Collections or Credit Control role

Excel Proficiency: Comfortable with formulas and functions such as SUMIF AVERAGEIF COUNTIF INDEX/MATCH VLOOKUP Pivot Tables and Conditional Formatting

Outlook & Teams Proficiency: Confident using Outlook and Teams for daily communication and collaboration with a working knowledge of AI tools (e.g. ChatGPT) to streamline correspondence and workflows

Nice to Have

Additional Languages: Spanish German or any other European Language

E-Billing Platforms: Experience with tools such as Tungsten Ariba Legal Tracker or Coupa

Accounting Software/ERP: Familiarity with data tools such as Tableau SAP or Power BI

Customer Service Mindset: A track record of resolving B2B collections issues while preserving strong client relationships

Ready to join a collaborative fast-paced global team Apply today.

• This role is open to candidates at various experience levels with placement and compensation based on relevant experience. Whether youre early in your billing and collections career or bring several years of expertise we encourage you to apply well match you to the right level during the interview process.