Bilingual Patient Scheduler
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
MedCare Pediatric is seeking a Bilingual Patient Schedulerto coordinate pediatric home health therapy visits acrossPhysical Therapy (PT) Occupational Therapy (OT) and Speech Therapy (SLP). This role is essential to ensuring children receive timely consistent care by matching patients with the appropriate clinicians based on authorization location availability and continuity of care.
The ideal candidate is highly organized thrives in a fast-paced environment communicates effectively with families and clinicians and enjoys solving scheduling challenges while delivering exceptional customer service.
- Schedule new and ongoing pediatric therapy visits based on physician orders authorizations and plan of care.
- Coordinate schedules for Physical Therapists Occupational Therapists Speech-Language Pathologists and therapy assistants.
- Match patients with the most appropriate clinician based on location availability clinical needs and family preferences.
- Proactively fill open visits resulting from cancellations schedule changes or clinician availability.
- Communicate scheduling updates cancellations and changes with families and clinicians in a timely and professional manner.
- Maintain accurate scheduling information within the Electronic Medical Record (EMR) and scheduling system.
- Monitor Electronic Visit Verification (EVV) compliance and assist with resolving scheduling-related issues.
- Track upcoming authorization expirations and coordinate with internal teams to help prevent interruptions in patient care.
- Support new patient scheduling and help reduce wait times for therapy services.
- Collaborate with clinical and administrative teams to maximize therapist productivity and ensure efficient scheduling operations.
- Bilingual inEnglish and Spanish(spoken and written).
- High school diploma or equivalent.
- At least one year of scheduling healthcare coordination medical office dispatch or customer service experience.
- Excellent organizational communication and multitasking skills.
- Ability to prioritize and adapt in a fast-paced high-volume environment.
- Proficiency with Microsoft Office and computer applications.
- Basic understanding of HIPAA and patient confidentiality.
- Experience scheduling in home health pediatric therapy rehabilitation or healthcare.
- Experience using EMR scheduling software or Electronic Visit Verification (EVV) systems.
- Knowledge of Medicaid insurance authorizations and home health operations.
- Therapy visits scheduled promptly following authorization
- Minimal schedule gaps and unfilled visits
- Timely communication with families and clinicians
- Accurate scheduling documentation and EVV compliance
- Reduced wait times for new patients
- Efficient therapist utilization and positive patient experiences
About Company
MedCare Pediatric Group is home to pediatric Clinic-Based Therapy, In-Home Therapy, and In-Home Nursing Services - all in one place. We serve families in need of Occupational Therapy, Physical Therapy, Speech Therapy, ABA Therapy, Autism Services, and Nursing Services with the highest ... View more
