Beauty Floor Manager

Whether its leading floor walks with some of the UKs biggest beauty brands working closely with head office teams to manage your stores stock package or running training sessions to elevate your teams product knowledge and customer service with Frasers Group no two days are ever the same. Reporting to the Store Manager you will oversee a team of Sales Specialists within the beauty department driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be responsible for the commercial success of the beauty department and contribute to overall store performance.
• dentify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive category growth

TEAM LEADERSHIP & MANAGEMENT

• Take ownership of the beauty teams performance leading and inspiring Supervisors and Sales Advisors to deliver exceptional customer experiences.
• Lead and inspire your store team providing guidance coaching and support.
• Work with your beauty teams to drive performance working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the teams personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the beauty team to maximise progression and future development opportunities.

OPERATIONAL EFFICIENCIES

• Oversee daily operations ensuring efficiency quality and adherence to company policies and procedures
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Work collaboratively with your Store Manager and beauty brand partners acting on feedback and escalating people and performance issues as and when they occur
• Collaborate with third-party brand teams to manage stock deliveries visual merchandising and in-store events.

CONTROLS

• Responsible for monitoring and achieving store-level KPIs including sales targets company incentives customer satisfaction and operational efficiency.
• Ensure wage controls are met weekly and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges making effective decisions to drive solutions
• Control stock movement run accurate store audits and implement visual standards to company guidelines

Qualifications :

About You

Were looking for a resilient and adaptable leader with a passion for the beauty industry and delivering exceptional customer experiences.

• A calm and confident approach under pressure with the ability to manage challenges and resolve conflicts effectively
• A proactive problem-solver able to think quickly and respond to both customer and operational needs
• A dedicated brand ambassador representing Frasers Group with professionalism discretion and a consistently polished appearance
• A strong communicator confident in engaging with colleagues customers and stakeholders at all levels

Qualifications & Experience

• Minimum 3 years experience in the beauty industry with proven experience in a leadership role
• Demonstrated ability to lead motivate and develop teams including sales associates and team leaders
• Strong customer service expertise with a deep understanding of client expectations and an established local client network
• Proven success in driving sales performance achieving targets and managing budgets and stock levels
• Excellent product knowledge including beauty brands trends and product application
• Solid understanding of retail operations including merchandising inventory control and loss prevention
• Strong verbal and written communication skills with the ability to build effective relationships across the business

Additional Information :

The Rewards

• Basic rate salary 36450 per annum
• 28 days holiday a year inclusive of bank holidays 
• 20% Staff Discount across all Frasers Group Stores 
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• Cycle to work scheme
• We offer a wide range of Development Courses with National Qualifications

Remote Work :

No

Employment Type :

Full-time