Beauty Brand Ambassador | LOOKFANTASTIC (15 hours)

About THG

We are THG a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC Myprotein ESPA Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

With us youll go further faster. What are you waiting for

Life at THG Beauty

We know that beauty isnt one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone everywhere empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA Ameliorate and Christophe Robinwith a marketplace for over 1300 third-party beauty brands through online retail sites LOOKFANTASTIC Cult Beauty and Dermstore THG Beautys ambition is to be the global digital partner of choice across the beauty industry supporting the channel shift to online.

THG Beautys breadth of relationships is unique to the beauty market; it engages with brands as a retailer a brand owner and a product developer and manufacturer making it the industrys digital strategic leader.

Location: LOOKFANTASTIC Store Altrincham WA14 1RJ

Why be a Beauty Brand Ambassador at THG Beauty

We work with over 800 of the worlds greatest beauty brands such as MAC Kerastase GHD Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.

The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything the Brand Ambassadors will tailor each consultation to their customer providing an enjoyable and natural service going above and beyond at all opportunities. This role will be focused on delivering exceptional makeup looks for customers in store surprising and delighting each and every person with a personalised experience. You will be confident in makeup application have extensive product knowledge over a range of brands and be adaptable to customer requests.

As a Beauty Brand Ambassador youll:

Service

• Provides world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRMto ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
• Support and be involved in events internally and externally.

Sales

• Achieve personal set goals and KPIs
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service sales loyalty and appointments with customers.

Operational Excellence

• Always a positive professional and dynamic team member.
• Ensure perfect store standards including top hygiene standards in all areas.
• Assist in the update and maintain VM of all brands

What skills and experience do I need for this role

• Beauty retail experience preferred but not essential.
• Strong passion for beauty and customer service essential.
• An always on approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you havent heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.