Bank Administrator

This position is offered on a bank zero-hours contract with shifts available:

Monday to Friday between 9:00 am and 5:00 pm

The successful candidate will need to have a flexible approach to working hours as shifts will be offered in line with departmental requirements.

Hourly rate: 12.76

• Provide comprehensive administrative support for NHS patient pathways and outpatient services.
• Manage patient appointments and admissions using the hospitals computerised booking systems.
• Maintain efficient diaries for consultant-led and nurse-led outpatient clinics.
• Arrange and amend appointments clinic schedules and cancellations as required.
• Process patient referrals appointment letters clinic outcome forms and associated documentation accurately and promptly.
• Monitor NHS waiting lists and patient pathways supporting the delivery of contractual and referral-to-treatment timescales.
• Identify and escalate potential pathway breaches capacity issues or delays to the appropriate manager.
• Manage and monitor shared mailboxes ensuring emails are reviewed prioritised and actioned within the required timescales.
• Respond professionally to enquiries from patients consultants NHS trusts the Patient Support Centre and internal hospital departments.
• Liaise with patients consultants medical secretaries and clinical teams regarding individual requests or special requirements.
• Maintain accurate electronic and manual records spreadsheets and filing systems.
• Process imaging requests including X-ray and MRI requests where required.
• Ensure that all patient information is handled confidentially and in accordance with GDPR information governance requirements and Spire policies.
• Build effective working relationships across the hospital to support the smooth delivery of patient services.
• Undertake additional administrative duties that reasonably fall within the scope of the role.

• Previous experience in an administrative office-based or customer service role.
• A good standard of education with strong literacy and numeracy skills.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong organisational time-management and prioritisation skills.
• The ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Confidence using Microsoft Office including Word and Excel along with the ability to learn new systems quickly.
• Experience using databases spreadsheets or computerised booking systems.
• The ability to work calmly and professionally in a busy fast-paced environment.
• A proactive approach to problem-solving with the confidence to escalate concerns appropriately.
• The ability to work independently and contribute effectively as part of a wider team.
• A strong commitment to confidentiality and delivering excellent customer service.

Previous healthcare administration experience knowledge of medical terminology NHS patient pathways or referral-to-treatment processes and experience using SAP or a similar patient booking system would be advantageous but are not essential.

We offer Bank colleagues a competitive hourly rate and access to a range of benefits which may include:

• Flexible working opportunities
• Weekly pay
• Free on-site parking where available
• Subsidised meals
• Access to Spire Healthcare training and development opportunities
• Employee assistance and wellbeing support
• Spire for You reward platform including discounts and cashback with a wide range of retailers

At Spire Manchester Hospital we are committed to delivering high-quality personalised care. Our administrative teams play an essential role in ensuring that every patient journey is coordinated efficiently accurately and with care.

If you are an experienced administrator with excellent customer service skills and would enjoy contributing to a busy hospital environment we would be delighted to hear from you.

Closing date

Spire Healthcare reserves the right to close this vacancy before the advertised closing date if a sufficient number of applications is received.

For us it is more than just treating patients. It is about looking after people.