B1 Low-Income Benefits Interventions Officer (Glasgow) Social Security Scotland

Social Security Scotlands Fraud and Error Resolution Unit (FERU) is seeking a Low-Income Benefits Interventions Officer to join their friendly and supportive Interventions Team. If you are looking for a role where you can use your strong analytical skills and get involved in unit-wide initiatives to influence change then this may be the role for you.

The teams main objective is to utilise error control measures to respond to official and client error in the administration of devolved low-income benefits.

As a Low-Income Benefits Interventions Officer you will undertake payment error control activity playing an important part in contributing to the safeguarding of vital resources for the people of Scotland who need them. You will review error cases to determine whether an error has occurred then take corrective action issue any underpayments to the clients or refer the over payment to our Recoveries Team. You will also determine classifications and root causes of errors and be able to explain your decision with a written explanation.

Responsibilities

• Investigate and correct errors for low-income benefits based on our Decision Makers guidance.

• Provide accurate advice using balance of probability decisions to identify root cause error classification and where appropriate liability status.

• Engage with clients in writing and on the telephone to request further information if required and explain the outcome of error correction/case reviews.

• Provide feedback to operational team leaders on identified errors and error risks technical advice and support.

• Provide technical insight to working groups and stakeholders collaborating with model office to understand error risk and identify mitigation.

• Accurately record error causes and classification for trend analysis and contribute to identification of candidates for continuous improvement.

• Support pilot exercises and benefit launches to identify the best methods of delivering services.

• Instigate appropriate error resolution methods (such as referral to Debt Management or issuing arrears).

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post the following Success Profile elements will be assessed:

Experience:

• Experience in working in either Low-Income Benefits or Carer Support Payment.
  

Behaviours:

• Changing and Improving (Level 2)
• Making Effective Decisions (Level 2)
• Managing a Quality Service (Level 2)

• Delivering at Pace (Level 2)

  You can find out more about Success Profiles Behaviours here.
  

Technical / Professional Skills:

You will demonstrate the following skills within theOperational Delivery Profession(ODP)CapabilityFramework:

Data and Insights (Level: Awareness)

• Aware of organisational and legal protocols for managing information: Data Protection Act Declaration of Confidentiality Official Secrets Act Freedom of Information Act Electronic Media Policy.
• Aware of procedures for managing customer information and data - including how to collect retrieve supply retain record and dispose.
• Identify the actions to take if gaps errors or irregularities in information and data management occur.
  

How toApply
Apply onlineprovidinga CV andaSupporting Statement(of no more than1000words) which provides evidence of how you meet the Success the CV and the supporting statement provided will be assessed against the criteria for the role.

If invited for further assessment this will consist of an interview anda job simulation exercise.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factuallyaccurateand taken directly from your own experience. Where plagiarism has beenidentified(presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please seeourcandidate guidancefor more information on acceptable and unacceptable uses of AI in recruitment.

Please note we aim to provide feedback on request. However if we receivea large number ofapplicationsit may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Information Session
We are holdingacandidate information sessionto provide you with information about the application and interview processas well as further information on the role and team.

The session will be held on Thursday 6^th August 14:00 15:00

Please join us using the link below:

Join the meeting now

Expected Timeline (subject to change)
Sift 18th - 28th August 2026
Interviews week commencing 7th September 2026
Location Interviews will be held via Microsoft Teams.

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to12months.

AboutUs
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from allwalks of lifein Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.

As part of theUK Civil Servicewe uphold theCivil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours perweekand we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be 220 High Street you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you mayrequirethroughout the recruitment process andduring the course ofyour employment should you be successful in securing a post. If you feel you mayrequireassistancewith any part of our recruitment process please contact us at

Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply onourCareers Website.

ReadourCandidate Guidefor further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before23:55 on 17th August 2026.

ContactName-Kevin Smith
Contact e-Mail-