AVEDA LIBERTY London Counter Lead 37.5 hours

As a pioneer of holistic beauty rooted in Ayuvedic principles from the products we make to the ways in which we give back to in which we give back to society caring for the planet is at the heart of our is a job for the haircare obsessed. As one of our highly skilled Counter Leads you will provide welcoming authentic and personalised service to our customers to achieve all customer service and sales targets. As an innovator in Haircare with a culture that has diversity and inclusivity at its core we offer excellent training and development for you to grow your career.

They are accountable for achieving this by:

reflecting a credible and professional Brand image to all internal and external consumers at all times

maximising sales through selling providing excellent service and retail standards

contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines

Understand daily/weekly targets

Ensure personal awareness of all additional sales avenues i.e. eventing Omni and digital channels etc.

Keep up to date with competitor activities and missed opportunities

Effectively social media leveraging opportunities to drive the business protect and enhance the Brand image.

Deliver the Brand Strategy ensuring the delivery of an effective local plan

Plan and implement local marketing & events initiatives aligned to Retailer activity.

Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels creating a zero consumer complaints mindset and a surprise and delight culture

Be an Ambassador for the Brand lead the way to ensure Brand values are represented and bought to life.

Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion informing/consulting with the Area Manager where appropriate

Use digital tools to ensure knowledge is kept up to date

Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumers needs. Operations

Plan to ensure the delivery of excellent standards at all times (product housekeeping displays messaging pricing)

Review retail standards on a daily basis ensuring they are maintained to the required standard

Ensure deliveries stock movements and associated administration are completed within agreed Company timeframes

Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

Ensure all information requests are fulfilled accurately within deadlines set

Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits.

Manage daily replenishment taking appropriate action where necessary

Maximise sales performance by utilising all commercial reports before making commercial decisions

Plan and deliver the visual merchandising layout ensuring it is completed to guidelines and within agreed timescales

Identify stock package issues and take corrective action informing the Area Manager when out of direct control

Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines

Effective verbal and written communication skills. Excellent interpersonal skills

Quality customer service skills. Skilled at winning people over

Results oriented with high drive to meet objectives and standards

Pursue goals beyond what is required or expected of them

Senses others development needs and bolsters their abilities

Anticipates recognizes and meets customers needs

Handles difficult and tense customer service situations with diplomacy and tact

Guides the performance of others while holding them accountable

Cultivate and maintain extensive informal networks

Models team qualities like respect helpfulness and cooperation

High attention to detail and organisational skills

The ability to work autonomously and contribute to the team

Proactive and positive approach to work and tasks

Confidentiality tact and discretion when dealing with people Qualifications / Knowledge

Retail sales experience.

Teamleadership

degree of experience dependent on business/Store size.

Experience in strategic planning and execution

Ability to develop financial plans and manage resources

Working knowledge of a computerised system including email Microsoft Excel