The Role As an experienced Automation & Workflow Architect youllrequire deep expertise in systems thinking and process mapping. Moving a level above early-career execution the successful candidate will look beyond isolated tasks to architect solutions across workflows using Gemini and API integrations. The industry expectation is that you will bring a native understanding of prompt engineering for automation. This role suits someone who combines strong technical capability with a proactive problem-solving mindset and enjoys turning ideas into practical solutions. Youll work closely with operational teams and stakeholders to map out system logic identifying core commonalities across the account to structure our strategic workflow priorities. Additionally you will be expected to utilise data tools to quantitatively track measure and present the clear ROI results of your solutions to leadership.
Key Responsibilities and Skills
Key Responsibilities This is a fast-paced impact-driven role where innovation ownership and continuous improvement are key. Workflow Architecture & AI Integration Automation & Solution Development
Designing and implementing automation tools and workflows to improve efficiency
Developing scalable sustainable solutions across business functions
Translating operational challenges into practical technical solutions
Supporting the development and optimisation of internal systems and processes
Process Improvement & Innovation
Identifying inefficiencies and opportunities for automation
Recommending and implementing smarter ways of working
Supporting continuous improvement initiatives across teams and services
Leveraging technology to reduce manual effort and improve consistency
Stakeholder Collaboration
Working closely with teams and stakeholders to understand operational requirements
Providing technical guidance and support throughout automation projects
Communicating ideas progress and recommendations clearly and effectively
Performance & Optimisation
Monitoring the effectiveness and reliability of automation solutions
Troubleshooting issues and implementing improvements where required
Supporting the ongoing evolution of tools systems and workflows
Skills
What Were Looking For
Youll thrive in this role if you:
Enjoy solving problems and improving how things work
Have strong technical data architecture and analytical capability
Are a natural systems thinker who looks at end-to-end organisational logic rather than individual isolated tasks.
Have a mindset that thinks quantitively to prove the commercial and operational ROI of your work.
Are confident working across both technical teams and business leadership
Communicate clearly and work effectively with stakeholders
Take ownership and approach projects proactively with a strategic mindset
Are curious adaptable and motivated by continuous improvement
Experience
Experience We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. Essential
Proven Experience: 46 years established professional experience in a technology-focused or workflow automation environment
Process Mapping & Systems Thinking: Demonstrable experience in workflow mapping process logic design and the use of data schemas to identify business commonalities.
AI Architecture & Integration: Practical experience building integrated solutions across AI platforms utilising prompt engineering for automation and connecting systems via APIs.
Data & ROI Analytics: Proven ability to use data tools to measure track and quantitatively present automation performance metrics.
Experience across the full application lifecycle (design build deploy maintain)
Strong programming experience (e.g. JavaScript Python Java or similar)
Solid understanding of SQL databases data modelling and query optimisation
Strong analytical and problem-solving skills
Confidence working with multiple systems tools and technologies in a fast-paced environment
Desirable While not essential the following would be advantageous:
Experience working within the Google ecosystem (Workspace Cloud Looker Studio etc.)
Knowledge of APIs system integrations networking and cloud environments
Experience supporting production applications and runtime environments
Experience building customised performance tracking dashboards and performance tracking tools
Familiarity with Agile methodologies or process improvement frameworks (e.g. Lean Six Sigma)
We value transferable skills and diverse experience so if your background doesnt align perfectly but you can demonstrate strong capability and a proactive mindset we still encourage you to apply.
Work Remotely
UK-Based (Flexible Working Set-up):This role is open to candidates across the UK. The exact arrangement can be tailored to the successful applicant with options including an Edinburgh-based hybrid model (split between home and our Edinburgh office) or a fully remote setup.
Why Join SmartPA Were ambitious about where were going and were looking for people who want to grow with us.
Competitive salary
Annual performance-based bonuses
33 days holiday
Flexitime (core hours: 10:0016:30)
Hybrid (UK) or fully remote options
Ongoing development and career opportunities
Department incentives
Employee Assistance Programme (including access to counselling services finance support legal support etc.)
A genuinely positive people-first culture
How to Apply
Our Recruitment Process Our recruitment process typically includes:
CV and cover letter review
Online skills assessment
Two-stage interview process
Please ensure your cover letter clearly demonstrates how your experience aligns with both the role. If youre looking for a role where you can combine technical expertise with innovation and problem-solving to create meaningful operational impact wed love to hear from you.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to ourinbox.
About us
At SmartPA we dont just provide support we transform it. Our vision is to deliver a world-class human-centred tech-enabled PA and admin service that delivers measurable results today and into the future.
Trusted by global leaders in industries like tech automotive retail and legal were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same!
As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you!
Required Experience:
Staff IC
Job DescriptionThe RoleAs an experienced Automation & Workflow Architect youllrequire deep expertise in systems thinking and process mapping. Moving a level above early-career execution the successful candidate will look beyond isolated tasks to architect solutions across workflows using Gemini and ...
Job Description
The Role As an experienced Automation & Workflow Architect youllrequire deep expertise in systems thinking and process mapping. Moving a level above early-career execution the successful candidate will look beyond isolated tasks to architect solutions across workflows using Gemini and API integrations. The industry expectation is that you will bring a native understanding of prompt engineering for automation. This role suits someone who combines strong technical capability with a proactive problem-solving mindset and enjoys turning ideas into practical solutions. Youll work closely with operational teams and stakeholders to map out system logic identifying core commonalities across the account to structure our strategic workflow priorities. Additionally you will be expected to utilise data tools to quantitatively track measure and present the clear ROI results of your solutions to leadership.
Key Responsibilities and Skills
Key Responsibilities This is a fast-paced impact-driven role where innovation ownership and continuous improvement are key. Workflow Architecture & AI Integration Automation & Solution Development
Designing and implementing automation tools and workflows to improve efficiency
Developing scalable sustainable solutions across business functions
Translating operational challenges into practical technical solutions
Supporting the development and optimisation of internal systems and processes
Process Improvement & Innovation
Identifying inefficiencies and opportunities for automation
Recommending and implementing smarter ways of working
Supporting continuous improvement initiatives across teams and services
Leveraging technology to reduce manual effort and improve consistency
Stakeholder Collaboration
Working closely with teams and stakeholders to understand operational requirements
Providing technical guidance and support throughout automation projects
Communicating ideas progress and recommendations clearly and effectively
Performance & Optimisation
Monitoring the effectiveness and reliability of automation solutions
Troubleshooting issues and implementing improvements where required
Supporting the ongoing evolution of tools systems and workflows
Skills
What Were Looking For
Youll thrive in this role if you:
Enjoy solving problems and improving how things work
Have strong technical data architecture and analytical capability
Are a natural systems thinker who looks at end-to-end organisational logic rather than individual isolated tasks.
Have a mindset that thinks quantitively to prove the commercial and operational ROI of your work.
Are confident working across both technical teams and business leadership
Communicate clearly and work effectively with stakeholders
Take ownership and approach projects proactively with a strategic mindset
Are curious adaptable and motivated by continuous improvement
Experience
Experience We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. Essential
Proven Experience: 46 years established professional experience in a technology-focused or workflow automation environment
Process Mapping & Systems Thinking: Demonstrable experience in workflow mapping process logic design and the use of data schemas to identify business commonalities.
AI Architecture & Integration: Practical experience building integrated solutions across AI platforms utilising prompt engineering for automation and connecting systems via APIs.
Data & ROI Analytics: Proven ability to use data tools to measure track and quantitatively present automation performance metrics.
Experience across the full application lifecycle (design build deploy maintain)
Strong programming experience (e.g. JavaScript Python Java or similar)
Solid understanding of SQL databases data modelling and query optimisation
Strong analytical and problem-solving skills
Confidence working with multiple systems tools and technologies in a fast-paced environment
Desirable While not essential the following would be advantageous:
Experience working within the Google ecosystem (Workspace Cloud Looker Studio etc.)
Knowledge of APIs system integrations networking and cloud environments
Experience supporting production applications and runtime environments
Experience building customised performance tracking dashboards and performance tracking tools
Familiarity with Agile methodologies or process improvement frameworks (e.g. Lean Six Sigma)
We value transferable skills and diverse experience so if your background doesnt align perfectly but you can demonstrate strong capability and a proactive mindset we still encourage you to apply.
Work Remotely
UK-Based (Flexible Working Set-up):This role is open to candidates across the UK. The exact arrangement can be tailored to the successful applicant with options including an Edinburgh-based hybrid model (split between home and our Edinburgh office) or a fully remote setup.
Why Join SmartPA Were ambitious about where were going and were looking for people who want to grow with us.
Competitive salary
Annual performance-based bonuses
33 days holiday
Flexitime (core hours: 10:0016:30)
Hybrid (UK) or fully remote options
Ongoing development and career opportunities
Department incentives
Employee Assistance Programme (including access to counselling services finance support legal support etc.)
A genuinely positive people-first culture
How to Apply
Our Recruitment Process Our recruitment process typically includes:
CV and cover letter review
Online skills assessment
Two-stage interview process
Please ensure your cover letter clearly demonstrates how your experience aligns with both the role. If youre looking for a role where you can combine technical expertise with innovation and problem-solving to create meaningful operational impact wed love to hear from you.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to ourinbox.
About us
At SmartPA we dont just provide support we transform it. Our vision is to deliver a world-class human-centred tech-enabled PA and admin service that delivers measurable results today and into the future.
Trusted by global leaders in industries like tech automotive retail and legal were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same!
As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you!
At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing a
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