Attendance Officer Richmond

Location: Richmond South West London

Contract Type: Full-Time Term-Time Only (Long-Term)

Start Date: Immediate / As Soon As Possible

Daily Rate: 110 130 per day (or equivalent pro-rata salary dependent on experience)

We are seeking a diligent and proactive Attendance Officer to join a highly successful secondary school in the London Borough of Richmond upon Thames. The school combines high academic standards with outstanding pastoral care creating a supportive environment where every pupil is encouraged to reach their full potential.

This crucial role sits within the pastoral and administrative teams working closely with Heads of Year Safeguarding Leads and senior leadership to drive high levels of pupil attendance and punctuality.

• Daily Monitoring: Manage morning and afternoon attendance registers processing daily absence reports and unexplained absences promptly.

• First-Day Response: Contact parents and carers via telephone email and automated messaging systems regarding pupil absences.

• Data Management: Maintain accurate attendance records on the school management information system (e.g. SIMS Arbor or Bromcom) generating weekly and monthly attendance reports.

• Intervention & Support: Identify patterns of persistent absence liaise with pastoral staff and assist with attendance panels meetings and early intervention plans.

• Compliance & Statutory Reporting: Work in line with local authority guidelines and government frameworks regarding legal attendance procedures fixed penalty notices and safeguarding requirements.

• Experience: Previous experience working within a school environment in an attendance administrative or pastoral support role.

• Technical Skills: Strong proficiency with school information databases (such as SIMS Arbor or Bromcom) and Microsoft Excel/Office.

• Communication: Excellent telephone manner and written communication skills with the diplomacy and firmness required when speaking with parents regarding attendance concerns.

• Attributes: High attention to detail strong organizational skills and the ability to handle sensitive situations with confidentiality and care.

• Safeguarding: An Enhanced DBS check on the Update Service (or readiness to undergo a full DBS check).

• A welcoming supportive administrative and pastoral team within a top-performing school framework.

• Comprehensive training on school systems and safeguarding procedures.

• Convenient transport links across South West London (South Western Railway and District Line connections).

If you have relevant school administrative or attendance experience and are available for an immediate start in Richmond please submit your updated CV today for immediate consideration!