Atlassian Support Analyst

Job Title: Atlassian Support Analyst
Location: Glasgow UK
Remote - Possible International Travel Required

Purpose of Role:

As Weir continues the adoption of the Product Operating Model (POM) and Agile ways of working the Atlassian toolset plays a critical role in enabling consistent transparent and data-driven delivery across the enterprise.

The Atlassian Support Analyst will be responsible for supporting configuring and continuously improving the Atlassian ecosystem (Jira Jira Align Confluence and Atlassian Analytics) to ensure it effectively underpins the strategic flow of information across the portfolio including the S/4HANA (S4) transformation.

Working within the Transformation Programme team and closely aligned to the PMO this role will ensure that tooling supports governance portfolio reporting and end-to-end visibilityfrom strategic planning through to executionwhile maintaining a high-quality user experience for a growing global user base.


Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir the growing world depends on us. It depends on us constantly reinventing quickly adapting and continually finding better faster more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. Its a big challenge but it is exciting.


An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges explore new areas learn progress and excel. Best of all there is no set path that our people must take. Instead everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.


Feel empowered to be yourself and belong: Weir is a welcoming inclusive place where each individuals contribution is recognized and all employees are encouraged to innovate collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest transparent and authentic in everything we do.


Key Responsibilities:

Tooling Configuration & Strategic Alignment:

• Configure and optimise Jira Jira Align and Confluence to support the end-to-end flow of work across the portfolio aligning strategy epics capabilities and delivery.

• Enable integration of S4 programme delivery into the wider portfolio view ensuring traceability from business objectives through to execution.

• Design and maintain workflows hierarchies and data models that support portfolio governance reporting and decision-making.

• Support the configuration of Atlassian tools to enable standardised ways of working across domains (Minerals ESCO Corporate).

Portfolio & Governance Enablement:

• Support PMO governance cadences (e.g. portfolio reviews PPQR QBR operations reviews) through accurate and timely tooling outputs.

• Ensure consistent data structures and reporting outputs to enable executive-level insights across programmes including S4.

• Contribute to improving data quality completeness and hygiene within Jira Align and Jira.

System Administration & Continuous Improvement:

• Administer day-to-day operation of the Atlassian suite including user management permissions and system maintenance.

• Continuously identify and implement enhancements to improve tool performance usability and scalability.

• Support integration between Atlassian tools and other enterprise systems where required.

User Support & Enablement

• Act as a key point of contact for Atlassian users providing hands-on support issue resolution and guidance.

• Develop and maintain user documentation training materials and best practice guides.

• Deliver training sessions to drive adoption of Agile practices and standardised tooling usage.

Collaboration & Stakeholder Engagement

• Work closely with PMO S4 Programme teams and business stakeholders to ensure tooling meets evolving programme and portfolio needs.

• Support cross-functional collaboration by enabling clear visibility of dependencies risks and progress through the tooling.

Job Knowledge/Education and Qualifications:

• Proven experience administering and supporting Atlassian tools (Jira Jira Align Confluence Atlassian Analytics) in a complex enterprise environment.

• Strong understanding of Agile delivery frameworks (e.g. SAFe) and portfolio-level planning concepts.

• Experience configuring tools to support portfolio management governance and reporting.

• Knowledge of large-scale transformation programmes ideally including ERP/SAP S/4HANA environments.

• Strong analytical mindset with a focus on data quality and reporting accuracy.

• Ability to translate business needs into practical tooling solutions.

• Excellent communication skills with the ability to support a broad user base.

Founded in 1871 Weir is a world leading engineering business with a purpose to make mining operations smarter more efficient and sustainable. Thanks to Weirs technology our customers can produce essential metals and minerals using less energy water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11000 uniquely talented people in over 60 counties inspiring each other to do the best work of our lives.


For additional information about what it is like to work at Weir please visit our Career Page and LinkedIn Life Page.


Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation veteran status disability age or any other legally protected status.