Associate Support Engineer

PaperCut Software

Job Location:

Bracknell - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do

Be the Face of PaperCut: Provide empathetic top-tier frontline support to our global partners and customers across phone email and web chat.
Solve Real Puzzles: Dive deep into IT systems network environments and software ecosystems to diagnose and resolve unique issues.
Learn from the Best: Work side-by-side with senior engineers and global tech teams absorbing knowledge and building a robust technical foundation.
Drive Continuous Improvement: Identify opportunities to help our users get the absolute most out of our software solutions.

Who You Are
This role is specifically designed for a high-achieving individual. You might be a recent graduate (IT Computer Science or business-tech adjacent) or someone with a brilliant technical mind looking for their big break.

Youll be a great fit if you are:

A Natural Problem Solver: You dont just follow a script; you love figuring out why things work (and why they break).
Obsessed with Customer Experience: You possess a high level of empathy and communication skills turning a frustrating tech issue into a seamless positive experience.
Committed to Growth: You are coachable highly motivated and looking for a company where you can grow your career over the long term.
Tech-Savvy: You already have a baseline understanding of IT concepts and are eager to master complex software.

Remote Work :

Employment Type :

Full-time

What Youll DoBe the Face of PaperCut: Provide empathetic top-tier frontline support to our global partners and customers across phone email and web chat.Solve Real Puzzles: Dive deep into IT systems network environments and software ecosystems to diagnose and resolve unique issues.Learn from the Bes...