Associate Service Reliability Engineer

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

As an Associate Service Reliability Engineer at Proofpoint you will develop a deep understanding of the various infrastructure services and applications that are the critical foundation for delivering Proofpoints next generation security products. You will contribute to the architecture to improve scalability operability service reliability capacity and performance. You will be responsible for provisioning maintaining and scaling our production services across a hybrid cloud environment. You bring a cloud first mentality to the table and will work cross-functionally to improve automation and orchestration platforms needed to scale the business.

We are looking for passion curiosity attention to details taking pride in ones work taking ownership and having ideas/opinions. If youre the enthusiastic team player who cares about the infrastructure remains calm in crisis collaborates cross functionally and easily writes code for automation we want to talk to you.

Your day-to-day

• Build long lasting effective partnerships across the organization to foster collaboration between Engineering Product Operations and other Infrastructure Operations teams.

• Organize and manage multiple simultaneous projects.

• Manage an international 24x7 multi-site production infrastructure powering the Proofpoint services including deployment maintenance troubleshooting performance tuning and security.

• Root-cause complex problems and involve multiple stakeholders network hardware and software that relate to scaling and performance.

• Ensure proper monitoring alerting capacity planning and reporting in the production environment.

• Utilize modern AI coding assistants (e.g. GitHub Copilot) and standard AI platforms to write debug and optimize infrastructure-as-code and automation scripts.

• Contribute to the evolving design and architecture of reliable and scalable infrastructure.

• Develop processes tools and documentation in support of production operations.

• Evaluate new software hardware and infrastructure solutions.

• Participate in an on-call rotation and be willing to jump on escalated issues as needed.

What you bring to the team

• Proven experience and technical skills managing troubleshooting and tuning Linux experience working in a high volume large deployment multi-datacenter / multi-cloud environment.

• Experience automating management of systems and applications using common frameworks platforms and coding languages.

• Experience with observability technologies such as Open Telemetry and Prometheus or similar.

• Experience with industry-standard foundation technologies such as TCP/IP HTTP DNS SMTP and LDAP.

• Experience in management of a large distributed computing environment.

• Experience with common virtualization platforms KVM VMware vSphere ESX ESXi and knowledge and experience with multiple cloud providers and technologies including AWS and Azure.

• Experience with configuration management such as Puppet or Chef scripting languages (e.g. Python Bash) and experience with automation tools (e.g. Terraform Ansible).

• Experience integrating standard AI tooling into daily workflows for faster code development and incident resolution.

• Experience with industry-standard operational practices such as change management incident management and working in colocation datacenters.

• Experience with containers and container orchestration platforms such as Kubernetes desired.

• Excellent verbal and written communication skills.

• Self-motivated able to work both independently and cross-functionally.

#LI-CB1

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!