Associate Relationship Manager

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

We are seeking an Associate Relationship Manager EMEA and APAC Opt-In Litigation Services to join our growing Global Class Actions this role you will serve as a subject matter expert supporting clients through each stage of the opt-in class action process while driving operational excellence team development and strategic direction.

The role requires a commercially minded client-focused leader who can manage complex regional portfolios navigate time-sensitive opportunities and translate detailed litigation and securities-market requirements into a clear client experience.

Key responsibilities:

• Lead end-to-end client service delivery across the opt-in lifecycle from pre-announcement case setup through client registration follow-up and ongoing case updates.
• Lead coach and develop a high-performing team; establish clear ownership promote accountability and support consistent delivery against service standards.
• Manage regional client and project portfolios ensuring that deadlines communications service levels escalations and client expectations are handled effectively.
• Build and maintain productive relationships with clients law firms litigation funders relationship managers and internal stakeholders.
• Partner with legal advisers and litigation funders to understand case offerings assess loss methodologies resolve questions and support successful client outcomes.
• Contribute to department strategy reporting governance thought leadership and development of a scalable operating model for opt-in services.

Service delivery and operational leadership:

You will provide leadership across the service-level framework for opt-in opportunities helping ensure a controlled timely and client-focused process from intake through registration. At a high level this includes:

• Overseeing case intake quality assurance case records case memoranda and announcement readiness.
• Ensuring timely client announcements data requests client alerts and follow-up communications including updates where case terms or deadlines change.
• Managing data receipt extraction validation anonymisation reconciliation and exception handling before information is shared externally.
• Supporting timely engagement with law firms and litigation funders including due diligence damages analysis and client-alert preparation.
• Overseeing client-query handling registration-document preparation supporting-document requests and submission of completed materials.
• Maintaining clear escalation processes for incomplete case information missing or rejected data client delays external-party delays and filing or registration deadlines at risk.
• Driving visibility through central deadline tracking pipeline reviews dashboard reporting KPI monitoring root-cause analysis and continuous process improvement.

Qualifications:

• Bachelors degree in business finance law or a related field.
• Demonstrated experience in sales client service and project management with a record of leading and developing high-performing teams.
• Experience managing complex client relationships and project portfolios across multiple regions.
• Excellent verbal and written communication skills including presentation and public-speaking capabilities.
• Strong attention to detail and the ability to manage multiple priorities meet deadlines and perform effectively in a fast-paced environment.
• Strategic proactive and collaborative leadership style with a commitment to team and organizational success.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.