Associate Project Manager

Job Description:

We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.

About the Role:

The Associate Project Manager Operational Delivery & Content Platforms is responsible for ensuring the stability performance and continuity of Wileys clinical content platforms including Cochrane Library.

Acting as a central operational lead this role serves as a key escalation point and cross-functional coordinator partnering with Editorial Technology Product Customer Support and Commercial teams to deliver a seamless customer experience. The Associate Project Manager drives operational excellence manages incidents and risks oversees content delivery workflows and supports strategic change initiatives to ensure reliable access to mission-critical clinical content.

How You Will Make an Impact:

Operational Delivery & Platform Stability

• Manage the day-to-day operational performance of the Cochrane Library.
• Monitor content delivery pipelines partner feeds and access management systems to ensure efficient content distribution.
• Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
• Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
  

Incident Management & Service Governance

• Lead incident triage coordination communication and resolution across cross-functional teams.
• Manage major incidents ensuring timely stakeholder communication and successful restoration of services.
• Continuously improve incident management processes governance frameworks and escalation procedures.
• Facilitate post-incident reviews and drive corrective actions to prevent recurring issues.
  

Performance Reporting & Operational Excellence

• Develop and maintain operational reporting including service-level agreements (SLAs) KPIs and performance metrics.
• Create dashboards and reporting mechanisms that provide stakeholders with actionable operational insights.
• Track maintenance events and system changes across platforms and integrations communicating potential impacts to stakeholders.
• Analyze trends identify risks and recommend opportunities for continuous improvement.
  

Stakeholder Management & Cross-Functional Collaboration

• Act as a key liaison between Editorial Technology Product Customer Support Sales and external partners.
• Build strong relationships with internal and external stakeholders to support effective operational delivery.
• Communicate operational priorities risks and platform updates proactively and clearly.
• Facilitate collaboration and alignment across teams to support decision-making and successful outcomes.
  

Content Operations & Workflow Management

• Oversee content ingestion validation publishing and workflow management processes.
• Ensure operational processes are scalable efficient and well documented.
• Identify opportunities to enhance content operations through process improvements and automation.
• Support the management of partner integrations and content dependencies.
  

Change Management & Business Continuity

• Lead or support operational and platform change initiatives including system enhancements metadata transitions content structure updates and user experience improvements.
• Manage stakeholder communications during periods of change.
• Ensure continuity of operations during organizational platform or product transitions.
• Mitigate risk through effective documentation handovers and knowledge transfer activities.
  

Risk Management & Continuous Improvement

• Proactively identify assess and manage operational risks and dependencies.
• Maintain visibility of ongoing issues operational challenges and improvement opportunities.
• Implement solutions that improve platform resilience scalability and efficiency.
• Promote a culture of continuous improvement knowledge sharing and operational best practices.
  

Tools Systems & Ways of Working

• Utilize tools such as Microsoft Outlook Teams Excel Power BI Slack and SharePoint to manage operational activities and reporting.
• Leverage AI-enabled tools to support analysis workflow optimization and productivity improvements.
• Maintain accurate operational documentation and knowledge resources within shared systems.

What We Look For:

Required Qualifications & Experience

• Experience managing operational delivery service management or content platform operations in a digital publishing healthcare technology or information services environment.
• Demonstrated experience managing incidents escalations and cross-functional operational processes.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
• Experience creating performance reporting dashboards and KPI tracking.
• Excellent organizational communication and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
  

Preferred Qualifications

• Experience supporting content publishing platforms digital products or information services.
• Familiarity with content management content delivery workflows metadata and platform integrations.
• Experience leading operational change and process improvement initiatives.
• Knowledge of service management governance frameworks or operational best practices.

Why This Role Matters

This position plays a critical role in ensuring the reliability and effectiveness of Wileys clinical content platforms by:

• Delivering high levels of platform availability and service performance.
• Reducing customer impact through proactive monitoring and effective incident management.
• Providing stakeholders with visibility and confidence through structured reporting and communication.
• Bridging technical delivery business priorities and content operations.
• Strengthening operational resilience and reducing dependency risks across critical workflows.

We power infinite possibilities.

For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.

Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.

Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom Canada USA Austria Czechia Denmark France Greece Italy Netherlands Romania or Spain. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.

When applying please attach your resume/CV to be considered.

Salary Range: