Associate Product Support Specialist Robotic & Manual, West Midlands

The Jobs Mission

The Stryker Associate Product Support Specialist responsibilities include supporting Stryker products associated with Joint Replacement procedures (including robotic surgery with MAKO). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local team to coordinate training and events and managing day to day requirements of administration business support and ensuring Stryker delivers exceptional levels of service.

Please note there is an expectation to work one weekend day per month with a TOIL day given in the same week.

Key Activities & Accountabilities

• Segmenting CT scans for MAKO PKA cases across the region.
• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures and manual joint replacement surgeries (once trained).
• Supporting training for HCP staff.
• Working closely with team members within the defined region and the Regional Sales Manager to ensure customer service levels are best in class.
• Auditing Stryker stock (implants disposables and instruments) and supporting good asset management practice.
• Understanding the clinical application of the broader Stryker business to help offer customers the best possible solution.
• Communicating the basic features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Independently managing your time and proactively seeking learning opportunities.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Education/Experience

• Theatre experience or training in a medical environment preferred.
• Industry background advantageous but not required.
• Biology/science/human anatomy knowledge is essential.
• Computer skills MS Office Excel etc.
• Presentation skills with modern presentation media.
• Workshop/product demonstration skills.

Competencies

• High level communicator.
• Ability to work in a collaborative manner with colleagues and customers.
• Professional disciplined focused and organised.
• Strong sense of responsibility.
• Ability to self-motivate work under pressure and deal with challenge.
• Actively seeks continuous self-improvement.
• Flexible to change.

Location

• This role is within the South Wales & West Midlands team ideally in the West Midlands/Greater Birmingham area.

United Kingdom Pay Ranges:

• United Kingdom: 33300 - 55600 GBP Annual

At Stryker we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the addition to base salary this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable) along with Strykers comprehensive benefits package.

If youd like to learn more about the salary or the benefits associated with this role your recruiter will be happy to walk you through the details as you progress through the hiring process.