Associate Infrastructure Operations Engineer
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Job Summary
Do you wish to develop your technical and customer facing skills and play a key role supporting services that serve the citizens of Scotland
As the Associate Infrastructure Operations Engineer within the National Records of Scotland (NRS) you will work within our IT Service Management and First Line support team who are responsible for administering supporting and maintaining our core on-premises and cloud services.
You will support manage and maintain the core technical infrastructure that underpins production services. As a trainee you will work in an established team and support infrastructure operations engineers in their daily work under their direction.
- Identify and register incidents gathering the required information and allocating it to the appropriate channel.
- Assist in IT technical support activities and carry out agreed or routine maintenance tasks.
- Show an awareness of problem resolution processes. Pass problems on to your team.
- Investigate problems in systems processes and services with an understanding of the level of a problem (for example strategic tactical or operational).
- Contribute to the implementation of remedies and preventative measures.
- Show an awareness or understanding of user experience analysis and its principles.
- Explain the purpose of user stories and the focus on user needs.
- On site support across the NRS offices in Edinburgh (Thomas Thomson House General Register House New Register House and West Register House)
Responsibilities
Success profiles are specific to each job and they include the mix of behaviours experience and technical criteria (if applicable) that candidates will be assessed on.
- Incident management Level: Awareness
- Ownership and initiative Level: Awareness
- Problem management Level: Awareness
- User focus Level: Awareness
1. Working within a specialised IT service delivery role with knowledge of Windows operating system environments including AD or networking technologies.
2. The ability to work with limited supervision once any necessary training has been provided displaying good judgement strong planning and organisational skills.
3. Evidence of clearly explaining issues and requirements so that they are understood by both technical and non-technical staff and stakeholders.
4. Experience of working with a diverse group of stakeholders to deliver solutions that meet their outcomes.
5. The ability to apply technical knowledge and skills to monitor identify investigate analyse document and resolve requests in a timely fashion.
6. A broad understanding of Information Systems and or networking technologies with relevant experience and training.
7. A demonstrable understanding or awareness of best practices around backups and/or disaster recovery including when to take or restore a backup.
How to apply
Apply online providing a CV and Supporting Statement (of no more than 750 words) providing evidence of how you meet the Experience listed in the Success Profile the CV and the supporting statement provided will be assessed against the criteria for the role.
Vacancies close at 11:59pm on the date displayed in the table unless otherwise stated on the job advert.
We will test your experience as part of the sift process and if successful you will be invited to an assessment and interview where we will test these again along with the technical skills listed above. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Assessments schedules are to be confirmed.
This role is open to internal candidates andCommon citizenshiporganisations only.
Recruitment Principles
As a government organisation we adhere to the Civil Service Commission Recruitment Principlesand we investigate any complaintsreceived in relation to recruitment cases.
Qualifications
National Records of Scotland (NRS) is Scotlands record keeper. Our purpose is to collect preserve and produce information about Scotlands people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
NRS is a Non-Ministerial Department of theScottish Government & and our staff are part of theUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Our standard hours are 35 hours per week we offer a range of flexible and hybrid working options depending on the needs of the role. You will be required to work 3 days on site in various Edinburgh offices including Thomas Thomson House General Register House New Register House and West Register House. If you have specific questions about the role you are applying for please contact us.
Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on theUK Government website or read about the different levels of security checks in ourCandidate Guide.
In addition to the standard pre-employment checks this vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period which for SC level is 5 years.
Further information about NSV checks can be found on the UK Government website -National security vetting: clearance levels -
If you have any questions about this please contact
Sponsorship
Skilled Worker sponsorship is not available for this role. As a result we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Equality statement
Further information
For more information about the role please contact Evan Cairns at
Apply before 23:59 on 9th Aug post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).
Required Experience:
IC
