Associate Infrastructure Operations Engineer B1
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Job Summary
This opportunity is only open to applicants who are currently Priority Movers. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Do you wish to develop your technical and customer facing skills and play a key role supporting services that serve the citizens of Scotland
As the Associate Infrastructure Operations Engineer within the National Records of Scotland (NRS) you will work within our IT Service Management and First Line support team who are responsible for administering supporting and maintaining our core on-premises and cloud services.
You will support manage and maintain the core technical infrastructure that underpins production services. As a trainee you will work in an established team and support infrastructure operations engineers in their daily work under their direction.
Responsibilities
- Identify and register incidents gathering the required information and allocating it to the appropriate channel.
- Assist in IT technical support activities and carry out agreed or routine maintenance tasks.
- Show an awareness of problem resolution processes. Pass problems on to your team.
- Investigate problems in systems processes and services with an understanding of the level of a problem (for example strategic tactical or operational).
- Contribute to the implementation of remedies and preventative measures.
- Show an awareness or understanding of user experience analysis and its principles.
- Explain the purpose of user stories and the focus on user needs.
- On site support across the NRS offices in Edinburgh (Thomas Thomson House General Register House New Register House and West Register House)
Qualifications
Working pattern
This role is a permanent level transfer position.
How to Apply
Applications for this position will only be accepted from substantiveB1 employees.
Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).
Vacancy closes at 11:59pm onFriday the 24th July.
Selection Process
All applications will be invited to an informal discussion with the hiring manager.
Informal discussions are to be confirmed.
This vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period which for SC level is 5 years.
Further information about NSV checks can be found on the UK Government website -National security vetting: clearance levels -
Further Information
If you have specific questions about the role please contact
Read ourCandidate Guidefor further information on our recruitment and application processes.
Required Experience:
IC
