Associate Field Service Engineer-London |J&J MedTech

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at & Johnson is seeking a motivated and technically skilled Field Service Engineer (m/f/d) to join our Electrophysiology Division based in London UK. As a global leader in heart rhythm management we offer the opportunity to make a meaningful impact on healthcare while working with advanced medical technologies.

In this role you will be responsible for the installation servicing and repair of highly sophisticated systems. You will work directly with customers both on-site and remotely to resolve technical issues ensure system reliability and build strong long-term relationships.

Key Responsibilities

• Install upgrade maintain and repair advanced medical systems used for 3D cardiac mapping and electrophysiology procedures.

• Independently manage your service territory including planning and prioritizing weekly activities.

• Diagnosing and resolving equipment malfunctions promptly and effectively.

• Travel extensively within the assigned region and occasionally across Europe including on short notice.

• Drive customer satisfaction through regular performance reviews complaint analysis and continuous improvement initiatives.

• Accurately document service activities in the Service Management System.

• Communicate technical issues risks and improvement opportunities to management.

• Adhere strictly to company health safety and environmental standards.

Qualifications

• Bachelors degree or equivalent experience in Biomedical Electrical Electronics or Computer Engineering.

• Previous experience in field service or the medical device industry is preferred.

• Solid understanding of service and troubleshooting principles.

Skills and Experience

• Strong organizational and problem-solving skills.

• Proficiency with standard test equipment (e.g. digital multimeter safety tester).

• Ability to work flexible hours including weekends and off-hours when required.

• Physically able to lift and move equipment up to 35 kg with frequent standing and bending.

• Strong commitment to safety and quality standards.

• Excellent written and verbal communication skills in English.

• Valid drivers license.

Additional Information

• Role split: approximately 80% field-based and 20% office-based fully remote.

Johnson & Johnson is an Equal Opportunity Employer. We value diversity and are committed to providing equal employment opportunities to all individuals regardless of race color religion sex sexual orientation gender identity age national origin or protected veteran status. We also provide reasonable accommodation and adjustments for individuals with disabilities.

Be a part of Johnson & Johnson where you can contribute to a highly accomplished team that is reshaping the healthcare industry. Our progressive initiatives and practices empower our employees and their loved ones ensuring their overall wellness in every aspect of life. Discover how we prioritize the comprehensive health of our employees throughout their wellness journey career growth and personal endeavors by visiting our website at .

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