Associate Director of Client Care

Associate Director of Client Care

JEVS Care at Home Dover DE

Full-Time In Office Position

JEVS Care at Home is seeking a detail-oriented mission-driven Associate Director of Client Care to join our team. Associate Director of Client Care will be responsiblefor driving business growth in the Delaware market while overseeing all aspects of client and caregiver operations including recruitment on-call coordination retention compliance and office performance metrics. This role will ultimately lead and develop a team to support these functions. The Associate Director of Client Care ensures clients receive consistent high-quality care in accordance with JEVS Care at Home policies and procedures industry standards and all applicable laws and regulations. This position reports directly to the Area Director.

Key Responsibilities

• Strategically plan and budget for sustainable growth of office/team/business planningwith Area DirectorVPand/or Sr VP.
• Manage the office/team in relation to Key Performance Indicators (KPIs) for example: growthgross margin overtimeutilizationof authorized hours EVVcomplianceClientand Caregiversatisfactionetc.
• Develop andmaintain aseamless referral/start ofcare process.
• Establish andmaintainrelationships with referral sources service coordination agencies and Managed Care Organizations.
• Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and Client satisfaction.
• Conductintakes andcustomer service home visitsas needed.
• Conduct periodic observations of intakes andhome visits to ensure all policies and procedures are beingfollowedand proper documentation is being completed in the most efficient manner.
• Responsible for the data collectionmaintenanceandtimelysubmission of established reports.
• Ensure EVV compliancebymonitoringweeklykeymetricssuch asmissing time sheets report prebillingreport.
• LeadRecruitmentand Retentionto execute the recruiting strategy.
• Support agency growth by engaging in client and caregiver outreachidentifyingopportunities to expand service deliveryassistwith sales marketing and public relations efforts as assigned.
• Perform outreach functions including attending health fairs community events and other activities asrequired.
• Perform additional duties/special projects and reports as assigned.

Required Education and Experience

• Bachelors Degree in Human Services Business Administration or related field.
• 5-7 years of experience working in Home Care withDMMA elderly and/or disabled population helpful.
• Experience with case management/coordination records/utilization management preparing reports or other documentation desirable.
• Proventrack recordof growing a business.
• Knowledge ofHHAeXchangepreferred

Physical Requirements

May require sitting standing or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations home visits and other related functions.

Benefits

• Heath insurance
• Dental insurance
• Life insurance
• Generous paid time off
• Retirement benefits

The base pay for this position ranges from $60000 to $70000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

For more information about JEVS Care at Home please visit our website: