Associate, Client Service

Overview:

The Client Service team connectsGuidepointsclients with subject-matter experts to betterinformtheir business decisions. They take the time to understand each clients specific research needs and deliver the experts closest to the topic often within hours.

Play a vital role in Guidepoints success.

As an Associate on the Client Service team you will understand your clients unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of overGuidepoint Advisors determining which ones are best suited to speak with the client. For many of our employees the Associate role provides a unique opportunity to put core business skills into practice as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position based in Manchester. While our permanent office is being finalised you will initially work from a temporary work space and remotely.

All applicants must have the right to work in the UK.

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment(Role dependent)
• Complete a simulated client request and gain more insight into the role
• Mock Interview
• Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth:Check out our Client Service Career Trajectory.

What You Will Own:

• Operate in a sales role identifying the best experts to join our network to provide consultation for client projects
• Work with Project Managers to develop strategies for satisfying each client project request
• Utilise LinkedIn press releases case studies and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelors degree
• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Competitive salary bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour Social Events Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint:

Backed by a network of nearly 1.75 million experts and Guidepoints 1600 employees worldwide we inform leading organizations research by delivering on-demand intelligence and research on request. With Guidepoint companies and investors can better navigate the abundance of information available today making it both more useful and more powerful.

At Guidepoint our success relies on the diversity of our employees advisors and client base which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community regardless of background identity or experience.

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