Assistant Spa Manager Soho Farmhouse

The Role

At Soho House our Assistant Spa Manager plays a key leadership role in delivering an exceptional luxury wellbeing experience for our members and guests. Supporting the Spa Manager you will oversee the day-to-day operations of the spa ensuring seamless service commercial performance and a highly motivated team. This is a hands-on leadership role balancing operational oversight with member interaction team development and commercial accountability. You will be visible on the floor setting the tone for hospitality standards and energy within the spa.

Whats in it for you

• Weekly Pay
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink 7 days a week
• Staff Room Rate; Any Bedroom Any House $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Support and inspire the spa team to deliver consistently exceptional treatments and service standards.
• Oversee daily spa operations including bookings rota planning therapist utilisation and guest flow.
• Maintain a safe clean and fully compliant spa environment aligned with health safety and hygiene standards.
• Support management of the spa P&L tracking KPIs such as treatment revenue retail sales utilisation and guest satisfaction scores.
• Assist in stock control ordering and supplier management to maintain effective cost control.
• Drive retail performance through team training and commercial focus.
• Support recruitment onboarding training and ongoing performance management of therapists and reception teams.
• Collaborate with Membership Events Marketing and F&B teams to create engaging wellness experiences and packages.
• Handle guest feedback and complaints professionally ensuring swift and thoughtful resolution.

What we are looking for...

• Minimum 13 years experience in spa management within a luxury hotel wellness retreat or members club.
• Recognised qualification in spa therapy wellness or beauty therapy (e.g. CIBTAC CIDESCO ITEC).
• Proven leadership and operational experience including team development and KPI delivery.
• Deep understanding of luxury guest service and premium wellness trends.
• Fluent in English with strong written and verbal communication skills.
• IT literacy including spa booking systems Microsoft Office and reporting tools.