Assistant Spa Manager

We are currently seeking a resourceful inviting and detail orientated Assistant Spa Manager to join our Spa team.

The on target earning potential for this role is 41769 / per annum - comprising a base annual salary of 36769 plus a qualified estimate of 5000 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

One of the worlds most iconic luxury hotels and country retreats Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel Leisure for their 2025 Worlds Best Awards everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

• Taking ownership of the spa guest journey making sure every interaction feels seamless thoughtful and personal; from the first enquiry and booking through arrival consultation and treatment to time spent in our facilities departure and aftercare
• Helping to lead the day-to-day operation of the Spa to ensure every area is beautifully presented the team are well briefed and supported and our standards never slip
• Being a visible hands-on leader within the Spa supporting the team with rotas performance and quality standards and leading by example when it comes to service professionalism and attention to detail
• Building a team who are proud of what they do taking the time to coach develop and motivate our therapists and spa colleagues identifying opportunities for progression and sharing your own knowledge and expertise
• Championing exceptional treatment standards ensuring consultations treatment protocols product knowledge therapist standards and aftercare are consistently delivered. Youll also play an active role in reviewing and developing our treatments protocols and guest experience
• Getting to know our guests and members recognising their individual preferences and anticipating what they might need before they have to ask. Listening carefully to feedback resolving concerns with care and making sure every guest leaves feeling genuinely looked after
• Keeping a close eye on whats happening across the world of luxury spa wellness beauty and hospitality bringing fresh ideas and identifying opportunities for new treatments experiences products and ways of working that keep our Spa moving forward
• Supporting your Spa Manager with budgets stock and cost control keeping a close eye on treatment products retail stock and operational costs while making sure the Spa continues to deliver an exceptional experience
• Helping the team make the most of every guest interaction confidently recommending treatments and products where appropriate and using your understanding of each guest to create genuine opportunities to drive treatment and retail revenue
• Using guest feedback team insight and operational and commercial performance to spot opportunities solve problems and continually raise the standards of the Spa
• Taking responsibility for making sure health safety hygiene and operational procedures are followed creating a safe immaculate and beautifully presented environment for our guests members and colleagues
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

• You have strong experience within the beauty and spa industry with a sound understanding of leading a therapy team maintaining treatment standards and delivering exceptional guest experiences in a luxury environment
• With a strong therapy background you have a genuine passion for developing others; qualifications in Education and Training or Train the Trainer would be an added advantage
• Comfortable leading a large and busy team youll remain close enough to the operation to notice the small details and step in wherever youre needed
• You understand that a great spa experience starts long before a guest walks through the door. You know how every interaction from booking and arrival to treatment departure and aftercare contributes to how a guest feels about their time with us.
• A natural coach who enjoys helping people grow; you know how to bring out the best in different personalities build confidence and create a team that feels supported motivated and proud of what they do
• You have a good understanding of P&L management and the commercial side of running a Spa with the confidence to balance revenue and cost with the experience we want every guest to have
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our grounds

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026 our full-time employees can expect to receive around 5000 in addition to their annual salary

If you are our next Assistant Spa Manager please forward your most recent CV to us today!

INDHP