Assistant Reception Manager

Join us as an Assistant Reception Manager at 45 Park Lane recognisedas one of The Sunday Times Top 10 Best Places to Work for in 2024-2026 andHotel of the year London at the 2024 AA Hospitality Awards. We continuallystrive to build and nurture a culture where inclusiveness is part of our DNAreflected in our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.

We care about your career and are known for having theabsolute best people in the industry. When you join us as AssistantReception Manager you start aunique opportunity to become celebrated as the very best in your field. Youlllearn not only from your fellow Legends but also through our award-winninglearning academy so that you can achieve the highest standards of craftservice and leadership and become a legend in your own story.

What youll do

AsAssistant Reception Manager youlllove what you do and take pride in taking care of our guests:

• You will support the Reception Manager in leading coaching and inspiring the Reception team to ensure our guests receive nothing but the very best experience.
• You will lead by example during your shifts overseeing the day-to-day operation of the Front Office ensuring seamless service delivery and acting as the first point of support for the team.
• Youll have experience working in luxury or boutique hotels delivering unique tailored and personalised experiences to guests. Working closely with our Butler In Room Dining and Housekeeping teams youll use your knowledge of London and local connections to create memorable bespoke experiences for every guest.
• You will assist the Reception Manager with departmental administration monitoring performance scheduling training and operational planning while supporting cost control productivity and service excellence.
• Youll play an active role in identifying guest preferences anticipating their needs and contributing to initiatives that enhance the guest experience and strengthen the 45 Park Lane brand.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As an Assistant Reception Manager youll have the opportunity to bring these to life support the development of the team and help create our legacy.

The items shared are the essence of a day in the lifeof an Assistant Reception Manager but well make sure you are provided withspecifics on how we care for our hotel. The operational hours of work areshift-based and may be subject to change.

What youll bring

Essential Skills and Experience

• Previous experience in a luxury or boutique London hotel as an Assistant Reception Manager Front Office Supervisor or an experienced Reception Team Leader ready for the next step.
• A passion for luxury hospitality and creating exceptional personalised guest experiences.
• Strong leadership skills with the ability to motivate coach and develop team members.
• Confidence in leading shifts and supporting the Reception Manager with the day-to-day operation of the department.
• Excellent verbal communication skills and a professional polished presentation.
• A positive enthusiastic and collaborative approach.
• Strong English communication skills English is the primary language used in our hotel.
• Knowledge of Opera PMS and Microsoft Office.
• Excellent attention to detail organisational skills and the ability to remain calm under pressure.

What youll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith ourhotels and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan rental deposit scheme private financial advice and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and arecommitted to creating an inclusive environment for all employees andapplicants. If you need us to do anything to support you during the recruitmentprocess (such as adjustments to how you apply alternative formats ofinformation or adjustments to the assessment process itself) please do callPeople & Culture team on or emailso thatwe can discuss how we can support you through this process.