Assistant General Manager Kettner's, Central London

The Role

At Soho House theAssistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards operational efficiency member/guest experience and staff retention. Including day-to-day team management the AGM is also an ambassador for the Soho House brand and fully embraces our ethos supports staff member and guest experience.

Whats in it for you

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink 7 days a week
• Staff Room Rate; Any Bedroom Any House $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
• Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR Recruitment Learning & Development F&B/Operations Marketing PR MR Events & Programming Finance Housekeeping and Facilities.
• Influential leader and decision maker that supports guides develops and implements policies procedure and systems to improve business operations service retention and over all experiences that have been outlined by the General Manager
• Implementing overseeing and understanding the commercial viability of your business.
• Effective hands-on day to day management and problem solving both front and back of house operations.
• MNE overview understanding direction and strategy.
• Effective communication with internal and external stake holders.
• Work closely with General Manager to assess and develop operational goals based off weekly daily and quarterly business performance reviews.
• Execute action plans on time and budget to support business improvements and focus on optimising profit minimising margins and promote exceptional experience(s) for member guest staff.
• Adhere to Soho House & Co company policies for food safety allergy procedure and creating an overall safe and inviting space for members guests staff by partnering with Health & Safety leaders and following local government and regional compliance and abiding by legal standards.

What we are looking for...

• Minimum of 2 years experience in similar capacity
• Thrive in fast-paced high-volume environments and maintain calm through quickly and effectively problem solving under pressure
• Must be hospitable approachable passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules including weekends and holidays as needed
• Ability to take direction work in a team environment and autonomously