Assistant Front Office Manager

The independently owned Old Bank Hotel centrally located on Oxfords famous High is a 5-star hotel with 43 luxury bedrooms including our luxury rooftop bedroom and terrace with unrivalled views of Oxfords famous skyline. The Old Bank is part of The Oxford Collection; a small privately owned group of two luxury 5* hotels and apartments three restaurants that consists of the Old Bank Hotel the Old Parsonage Hotel 36 St Giles Parsonage Grill Gees Restaurant & Bar and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford with unrivalled views across the citys beautiful skyline.

We offer support training and development opportunities to help your career flourish. We believe that investment in each and every one of our collectives is key to the success of our business and the happiness of our customers. As a member of the team we are looking for an exceptional candidate who shares these values.

We are looking for an Assistant Front Office Manager to join our Reception team at the Old Bank Hotel.

The ideal candidate will:

• Have a passion for hospitality high-level attention to detail and a positive can-do attitude with a keen willingness to learn.
• Be able to lead inspire and motivate people.
• Be excellent at interpersonal communication coaching and teamwork.
• Have high-level written English and strong IT literacy.
• Have strong organisational skills.
• Have previous managerial experience within a luxury hotel.

Assistant Front Office Manager responsibilities:

• To represent and maintain the hotels high standards of personal presentation and behaviour overseeing the procedures of the reception department whilst on duty as a working member of the team.
• To inspire a positive attitude to teamwork contributing to the smooth running of reception and encouraging productive interaction with all other departments.
• To liaise with the Front Office Manager & Head Housekeeper ensuring the flow of communication necessary for the hotels efficient operation at five-star standards.
• To maintain the image and culture of the team developing the skills of reception staff in conjunction with the Front Office Manager.
• To maximise the hotels occupancy through efficient handling of enquiries together with good teamwork and communication.
• To practise effective rate management through familiarisation with the hotels business trends relevant to seasonal and local market forces.
• To support the Front Office Manager in maintaining and updating Reception procedures; ensuring daily checklists are completed for training and procedural purposes.

We offer a sensible shift pattern across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to 33000.00 per annum including non-contractual service charge (tronc).

Part-time hours may also be considered.

Assistant Front Office Manager Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to 700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• Complimentary Managers meal within one of our restaurants every six months
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership high-street and online shopping discounts discounted vouchers a cashback card and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.