Assistant Front Office Manager (maternity cover)

To support the Room Division Manager in the day-to-day operation of the Front Office ensuring a high standard of guest service efficient team performance and smooth hotel operations.

• Assist in managing the daily Front Office operation including reception and guest services.
• Supervise support and motivate the Front Office team to deliver excellent guest service.
• Ensure all hotel and Front Office standards procedures and brand requirements are followed.
• Handle guest enquiries feedback and complaints professionally and efficiently.
• Support staff training onboarding and performance management.
• Monitor room allocations arrivals departures and VIP/guest requirements.
• Assist with cash handling daily reports and other Front Office administration.
• Work closely with Housekeeping Maintenance and other departments to ensure smooth operations.
• Act as a manager on duty when required and make operational decisions in the absence of the Room Division Manager
• Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.

Qualifications :

• Previous Front Office or hotel supervisory experience.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Good organisational skills and attention to detail.
• Ability to work under pressure and manage changing priorities.
• Professional approachable and confident manner.
• Good knowledge of hotel systems and Microsoft Office.

Additional Information :

Great talent deserves great rewards so heres just some of what we are able to offer:

- Training and development programmes

-  Discount card to be used in Accor hotels worldwide 

-  Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

-  Meals on duty

-  Uniforms and dry cleaning

-  Recommend a friend scheme

-  Employee Advisory Service

-  Discounts in shops and Hotels partners (Europcar Merlin Entertainment etc. )

Remote Work :

No

Employment Type :

Contract