Assessment, Billing & Collection Officer

Cornwall Council

Job Location:

Truro - UK

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Service & Team:

You will be working as part of the Assessment Billing and Collection Team.

The Role:

In this role youll support residents and businesses who may be struggling financially helping them find solutions while ensuring vital services are funded for the community. Its a role where empathy communication and problem-solving really matter.

This is a great opportunity to join a busy supportive team where you can build valuable skills and make a genuine impact every day.

As a Billing and Collection Officer you will deliver a high-quality customer-focused service supporting the billing collection and recovery of:

Council Tax
Business Rates
Business Improvement District Levy

Working as part of a team and supported by a Team Leader youll play an important role in helping people manage their accounts while ensuring the Council can continue to provide essential services.

What youll be doing

Speaking with customers by phone and in writing
Explaining bills and resolving queries clearly and confidently
Understanding each customers individual circumstances and ability to pay
Agreeing realistic and sustainable payment arrangements
Taking appropriate recovery action where needed
Working with colleagues and partner organisations to support customers

Youll need to be firm but fairsupporting people during difficult situations while helping them get back on track and meet their responsibilities.

What were looking for

You dont need previous experiencewell provide full training. What matters most is that you:

Are confident using technology (e.g. laptops systems and digital communication)
Communicate clearly and professionally
Are comfortable handling sometimes difficult conversations
Can assess information and make sound decisions
Enjoy helping people and putting customers first
Work well as part of a team
Stay calm positive and adaptable under pressure
Take pride in delivering a high-quality service

This position will be subject to a basic criminal record disclosure check.

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.
a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions
a generous annual leave entitlement with the potential to purchase additional leave.
a national award-winning employee health and wellbeing programme
Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services
Working Pattern:
This is an 18 month fixed term contract. Full time role working 37 hours per week over 5 days Monday to Friday. Flexi-time arrangements in place.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

Please read the Role Profile carefully and ensure your application clearly demonstrates how you meet the required criteria. You must complete all pre-screening questions in full. For this recruitment only the information in your application form will be considered during shortlisting.

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Required Experience:

Unclear Seniority

DescriptionThe Service & Team:You will be working as part of the Assessment Billing and Collection Team.The Role:In this role youll support residents and businesses who may be struggling financially helping them find solutions while ensuring vital services are funded for the community. Its a role wh...