Apprentice Pensions Assistant

• Suffolk County Council
• Address: Endeavour House Ipswich Suffolk IP1 2BX hybrid working
• Salary: 24521 per annum (pro rata for part time)
• Hours: 37 hours per week - Flexible working options available

• Contract: Fixed term or secondment for 17 months

When you join Suffolk County Council as an Apprentice Pensions Assistantwell support your development from the start. Well help you to play to your strengths diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore if youre motivated and passionate theres no limit to how far your ambition could take you.

Reimagine the possibilities.

Your role and responsibilities

You will be working on the Pensions Helpdesk and will provide first point of contact help and support to our members. This helps the Pensions team provide the customer with the information they need and ensures the team meets its service level agreement with its scheme employers.

You will assist in the provision of a proactive efficient and effective pensions service while being responsible for creating and maintaining accurate records.

Your apprenticeship

• Level 2 Customer Service Practitioner further information at the following link: Customer service practitioner / Institute for Apprenticeships and Technical Education
• Duration - 17 months

We welcome apprenticeship applications from all ages and backgrounds. Theres no upper age limit - its never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.

The apprenticeship youre applying for must build on your qualifications. If you have experience in this field the apprenticeship youre applying for must be at a higher level.

Read the Job and Person Profile see the how to apply section below and the Apprenticeship Recruitment Brochure() they hold a range of information.

During the apprenticeship youll be working towards the role described in those materials. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full time position however we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.

You will need

• to be able to work to a high degree of accuracy
• effective and demonstrable communication organisational and time management skills
• to be friendly and build a good rapport with your customers and put them at the forefront of everything you do.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report

For more information

Please contact Kelly Chisnall for a casual conversation. You can reach them by calling (01473) 260356 or emailing

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word)

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

Question 1 -Tell us what skills you have learned whilst at school/college volunteering and/or working that you think will be useful to you in this role and why

Question 2 -Tell us about something you are proud of and why

Question 3 -Tell us about a time youve been really determined to do something what did you do What happened as a result

Question 4 -Why are you interested in working in working for our organisation

Question5 -What are you hoping to gain from this apprenticeship

Question 6 -Using our WeAspire values (see bottom of JPP); tell us about a time or situation when you have demonstrated one of these values

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.

Closing date:11.30pm 31 August 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid