Application Support Engineer

Our IT Team have an opportunity for an Application Support Engineer to join the team.

You would be responsible for providing second-line support and ongoing operational management of various insurance policy administration and related business systems.

The role acts as a key point of contact between business users product owners and technology teams to ensure systems operate effectively incidents are resolved promptly and colleagues are enabled to make the most of the technology available to them.

The position combines application support user enablement training and active participation in technology and change initiatives. The role is critical in ensuring stability continuous improvement and successful adoption of key broking and insurance systems across the business.

Key responsibilities include

• Providing second-line application support across broking policy administration and insurance applications ensuring timely diagnosis resolution and escalation of incidents and problems.
• Monitor system performance availability integrations and data integrity proactively identifying and addressing issues.
• Investigate root causes of recurring incidents and work with third-line support vendors and internal technology teams to implement permanent fixes.
• Act as a key liaison between business users product owners technology teams and vendor support services.
• Translate business issues and requirements into clear technical or functional information for investigation and resolution.
• Communicate incident status resolutions risks and system updates effectively to stakeholders.
• Build strong working relationships with system vendors delivery partners and operational teams.
• Participate in technology and business change projects including upgrades integrations data migrations and application enhancements.
• Support user acceptance testing (UAT) regression testing and release activities.
• Assist with data validation migration activities and post-implementation support.
• Ensure systems are supported in line with internal policies regulatory requirements and vendor agreements.
• Support audit compliance and data protection activities relating to insurance and broking platforms.
• Adhere to IT Service Management (ITSM) processes including incident problem change release and access management.

You should have:

• Proven experience in a second-line application support role within a complex enterprise systems environment.
• Experience supporting insurance broking or financial services applications.
• Knowledge of London Market and General Insurance operations.
• Strong understanding of application support processes and IT service management frameworks.
• Experience working directly with business users third-party vendors and support providers.
• Ability to support system changes releases upgrades and project activities.
• ADegree in Information Technology Computer Science Business Information Systems or a related discipline or equivalent practical experience.

Desirable skills

• Hands-on experience supporting DXC Assure Broking platform and/or Brokasure Enterprise.
• Experience with insurance data structures reporting tools and system integrations.
• Exposure to Agile Waterfall or hybrid delivery methodologies.
• Experience with policy administration customer relationship management (CRM) and finance/integration platforms.
• Working knowledge of Acturis or other insurance management systems.
• ITIL Foundation or other relevant IT service management certifications desirable

Lockton is the worlds largest privately held independent insurance brokerage. At Lockton we are all about unlocking potentialyour potential our clients potential and ultimately our potential to deliver world-class service. If youre passionate about making a real impact and thriving in a culture where you truly belong join us to make a difference.