Application Support Engineer

As an Application Support Engineer you will be part of the Engineering team at LDMS assisting multi-disciplined teams to deliver and support world class financial software for LDMS partners and clients. Reporting directly to the Lead Engineer youll be expected to gain a sound understanding of our business the systems we use and the products that we supply. Youll be focused on supporting our customers by responding to service tickets understanding customer needs and issues.

Possessing a logical mindset clear communication skills and an in-depth knowledge of our products you will be required to provide a 2nd line support capability to assist in service desk issue resolution.

You will be required to take a proactive approach to work being responsible for helping to support our Service Delivery team to provide support for our customers.

Your skills & experience

Whilst we see great value in bringing people in with specific skills we also realise that sometimes your background may not perfectly overlap with whats listed below.

At LDMS we look at aptitude and attitude as well as your current technical skills and experience. If you dont consider yourself as ticking all of the technical requirements but you have a passion for tech and think youd be a perfect fit for us please get in touch.

The basic skills required for this role are:

• Working knowledge of Web/PC environments
• Working knowledge of issue management systems (we use Jira)
• Working knowledge of version management tools (we use Bitbucket)
• Must understand SQL (any flavour) including:
  • Select Insert Update Delete statements
  • Understanding and executing system procedures
  • Construction of ad hoc queries using SQL
  • Fixing data issues by writing SQL statements
• Experience with a scripting language (our preference is Powershell)

What will you be doing

• To be the first point of contact within the Engineering function for the Service Delivery team
• Triage of issues to determine the validity of the information provided/incident details
• Responding to second line support requests from our Service Desk
• Utilising the issue management system to track all user interactions and issue resolutions
• Identifying and escalating situations requiring urgent attention redirecting problems to appropriate resource when necessary
• Working within a fast-paced agile development team

LDMS are pioneers of credit software with a 20 year history of delivering state-of-the-art loan management solutions across EMEA. Our platform has powered the formidable growth of LC Financial Holdings now managing over 65bn in assets across 10 countries and over 7 million customer accounts.

LDMS supports multi-jurisdictionallanguage and currency; our processes and products ensure maximum flexibility and empower every single user to be more effective with surety of regulatory compliance. The best technology provides a true business advantage. Based in our Cardiff tech hub we have a 80-strong team of highly experienced engineers providing full professional services implementation support by dedicated experts.