Application Support Analyst

Technology keeps our investment operations running and reliable applications are central to the service we provide.

We are looking for an Application Support Analyst to join our Technology Operations team. You will support business-critical applications across the SCOPE and Maple environments combining hands-on technical investigation with regular communication across the business.

This is not a full-time development role. It is an opportunity to use SQL databases and your understanding of Java to investigate incidents resolve problems and improve established services. You will also help the team connect legacy platforms with newer technology as our application portfolio continues to grow.

What youll be doing:

• Experience supporting business-critical applications in a production environment
• Investigating incidents using logs SQL queries stored procedures and existing application code
• Diagnosing application database integration and service issues
• Reading and debugging Java code to identify faults and potential improvements
• Managing incidents problems requests and changes through agreed support processes
• Communicating service impact progress and expected resolution times to business stakeholders
• Delivering practical fixes enhancements and preventative improvements
• Contributing to the modernisation of the application estate and adoption of newer tools

Who were looking for:

• Strong SQL skills including writing queries and understanding stored procedures
• Working knowledge of Java with the ability to read interpret and debug existing code
• Experience supporting business-critical applications in a production environment
• Knowledge of relational databases ideally including Sybase
• Understanding of incident problem and change management processes
• Clear communication skills and confidence explaining technical issues to varied audiences
• A proactive approach curiosity and willingness to learn unfamiliar systems and business processes
• Relevant practical experience a Computer Science degree or an equivalent qualification
• Experience in financial services asset management OpenShift JBoss ServiceNow or an ITIL-aligned environment would be useful but you do not need to meet every desirable requirement to be considered.

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time