Application Support Analyst

Job title:

Job Description:

Key Responsibilities

• Manage and resolve incidents and service requests within agreed SLAs and KPIs
• Support and maintain applications hosted in Microsoft Azure
• Investigate system and data issues through analysis and problem-solving techniques
• Collaborate with internal teams and third parties to resolve issues effectively
• Maintain accurate and up-to-date documentation and share knowledge across the team
• Monitor system performance to ensure uptime and service reliability targets are met
• Follow established processes and contribute to continuous improvement
• Participate in an on-call rota and carry out out-of-hours changes when required

Essential Skills & Experience

• Experience supporting applications in Microsoft Azure
• Knowledge of cloud technologies including Azure and/or AKS
• Strong SQL skills (Microsoft SQL Server)
• Experience supporting SQL-based applications
• Scripting experience using PowerShell and/or Bash

Desirable Skills

• SFTP
• Kubernetes containers pods and microservices
• Kusto Query Language (KQL)
• XML and SOAP
• Advanced Excel skills
• Linux systems
• Oracle PL/SQL and Oracle databases

Additional Experience

• Understanding of ITIL environments and processes
• Strong analytical and troubleshooting capabilities

About You (Soft Skills)

• Organised with good attention to detail
• Able to manage multiple tasks and priorities
• Communicates clearly with a range of stakeholders
• Works collaboratively and supports team outcomes
• Takes ownership and follows through on issues

How this aligns to our Values at Capita

• Customer First Always You prioritise delivering reliable high-quality support that meets customer and user needs.
• Fearless Innovation You look for opportunities to improve systems processes and ways of working.
• Achieve Together You collaborate with colleagues partners and stakeholders to deliver shared outcomes.
• Everyone is Valued You contribute to an inclusive environment where different perspectives are respected and encouraged.

Join Capita Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services helping some of the UKs most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter more efficient solutions that make a real difference. Our work spans diverse sectorsgovernment healthcare education and financeoffering you the chance to contribute to projects that impact millions of lives. At Capita youll be part of a collaborative forward-thinking team that values creativity growth and inclusion.

Were committed to your development and success providing opportunities to learn progress and shape better outcomes for customers and communities. If youre ready to make an impact and grow your career Capita is the place for you. Check out our website

Whats in it for you

• Hybrid office location Coventry
• 23 days holiday rising to 27 (pro rata) plus the option to buy more after qualifying period
• Paid volunteering daywith a charity of your choice
• Generousfamily leave policies including 15 weeks fully paid maternity adoption and shared parental leave
• Cycle2Work scheme pension life assurance and more

Customer first always Fearless innovation Achieve together Everyone is valued

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black Asian and other ethnic minority backgrounds.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.

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