Alternative Dispute Officer

Location:Hybrid Manchester or London

Salary: Londonper annum pro rata

Nationalper annum pro rata

Hours:36hoursper week

Contract Type:Permanent

We have TWO exciting new opportunities for Alternative Dispute Officers to join our Legal Disrepair team based in Manchester or London

Reporting to the Alternative Dispute Manager youll be responsible for managing complex legal disrepair disputes from receipt through to resolution applying Alternative Dispute Resolution (ADR) principles investigation negotiation and evidence-based decision making to achieve fair proportionate and cost-effective outcomes.

This role supports a resolution-focused culture that improves customer experience increases choice and delivers better outcomes for residents while minimising unnecessary escalation to formal legal proceedings.

Well look to you to have experience in mediation dispute resolution complaint handling and complex case management. Preparing witness statements collating evidence trial preparation and attending or representing the organisation at court hearings when required.

If you have experience managing legal disrepair cases housing-related disputes and understand Alternative Dispute Resolution principles and dispute resolution models then we would like to hear from you.

Pleasereview the full role profileAlternative Dispute OfficerandBehaviours & Mandatory Accountabilities OD level 5 before applying.

Salaries are just the starting atClarionwerededicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle -dive in and find out morehere

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Closing Date:Thursday 6th August 2026at midnight. Act now apply today!This vacancy may close early without notice.

This is a hybrid role with a base location at your local office. Candidates will be expected to work from the office as and when required.

Applicants must be able to travel across the region asrequired.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group we support the responsible use of AI.Hereis your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarionarenot able to offer visa required toresidein England or Wales for the duration of your employment.