Allocations Customer Care Co-ordinator

Allocations Customer Care Co-ordinator

Salary: 39027- 44463 per annum

Grade: E

Permanent Contract

37 Hours per Week

Thurrock Councils Housing Solutions Department are looking for an experienced Allocations Customer Care Coordinator to join their Allocations Tam on a Permanent Contract.

The Allocations Team receive a high number of enquiries regarding Social Housing and the Allocations Customer Care Coordinator will play a vital role in ensuring that the response and advice provided is clear concise and falls in line with the Housing Act 1996.

This is an exciting opportunity to work alongside the Allocations Manager and process the portfolio of social housing that the Council acquire.

The Allocations Customer Care Coordinator role will suit a candidate that has strong knowledge and experience within the Housing area and has in-depth knowledge of Part 6 of the Housing Act 1996.

DBS Check: Not Required for this role

Benefits of Working with Us

At Thurrock Council we value our employees and offer a comprehensive benefits package including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employeeassistanceprogramme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only):30th July 2026

Closing Date (Internal & External):16th August 2026

Interview Date: To Be Confirmed

Additional Information

For more information or an informal discussion about this role please contact Allocations Manager Vicky Shaw

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)