Agent Shops and Stations (Leeds, On-site)

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.

Were looking for motivated and driven Agent Shops and Stations (Leeds on-site)who will help us shape our team drive the company to the next level and have the most direct influence on our success.

About the Role

• Customer support at Leeds Station: Represent FlixBus on the ground assist passengers with ticketing queries provide journey updates and ensure a smooth start to every trip
• Driver and departure coordination: Support drivers with checkins ticket checks and predeparture quality and roadworthiness inspections
• Operational communication: Act as the local voice for FlixBus keeping customers informed of live operational changes and updates
• Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams
• Incident and disruption handling: Manage delays cancellations and unexpected situations to keep journeys moving with minimal network impact
• Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules oversee safe vehicle and passenger movement and ensure hazards incidents and nearmisses are proactively escalated
• Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses ensuring passengers remain clear of manoeuvring vehicles

Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!

About You

• Love providing great customer service have experience in customer-facing roles and excellent communication skills
• You are proactive motivated autonomous and have a desire to grow with a business
• You thrive in high pressure fast moving and dynamic environments
• You can prioritise key tasks and make quick decisions sometimes on limited information
• Have the ability to deal with difficult situations whilst remaining professional at all times
• You have a strong awareness of health & safety in a busy operational environment and act to keep people safe
• You are comfortable working independently as the role may involve periods of lone working and you follow lone-working and health & safety procedures at all times
  

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
• Wellbeing support: Access confidential 1:1 counselling courses and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes training courses and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location please check out this link:Locations - Flix Career

Why Join Flix

At Flix youll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative make an impact and shape your own career path.
As we continue to expand across the globe you can make a real difference in how we work.

If youre ready to grow and lead your journey Flix is the place for you!