Aftersales Manager

Aftersales Manager

Heathrow
55000 - 65000 per annum DOE - bonus opportunities and company vehicle or vehicle allowance.
Mon Fri 45 hours per week (08:00 18:00)

Your Role

Skills & Behaviours Required for this Role:

Leadership A manager administers maintains and focuses on systems and structure while a leader innovates develops and focuses on people. This role is all about leadership.
Communication Success always comes back to great communication. Whether that is between you and your team or keeping customers updated and doing what you promise you will do.
Resilience Leading a team is not always an easy job and resilience is a core behaviour required. A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation- To ensure personal and team success being motivated is essential and is a key part of leadership.
Strategic A bigger picture thinker is what is needed in a leader seeing further than what is in front of you and planning sustainably.

Day to day you will be:

• Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
• Driving workshop efficiency productivity and profitability.
• Monitoring compliance with all statutory regulations and ensuring both Rygor and Mercedes-Benz quality and service standards are being met.
• Controlling cost management for department.
• Strong parts sales
• Working with relevant departments across the business such as marketing people team accounts and IT to uphold company values and ensure correct processes and policies are followed.
• Ensure site and departmental KPIs are met through robust leadership and a hands-on approach.
• Leading and developing apprentices.
• Managing coaching and motivating employees to ensure a high quality of staff.
• Together with employees establishing business objectives and personal development goals and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
• Building strong working relationships with customers.
• Performance analysis to identify areas of weakness and appropriate targeted marketing activity.
• Ensuring all health and safety policies are followed and upheld including risk assessments and H&S eLearning.
• Promote the development of your team.

This role will be a great fit for you if:

• You possess extensive motor industry experience in an Aftersales position at management level.
• Extensive knowledge of the operational running of a workshop and business administration.
• A thorough knowledge of customer and market analysis marketing initiatives and customer satisfaction.
• Must be experienced inpeople management particularly in terms of achievement through teams.
• Leadership style should be highly visible and hands on.
• Enthusiasm and continuously improve product knowledge of self and others.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
  
  

Research shows that some people are less likely to apply for a roleunless they are 100% qualified. As long as you are qualified/experienced for the role we encourage you to apply even if you dont feel like you meet all our requirements. We want to know about your passions achievements learning and this role excites you start a conversation with us!

Diversity Equity Inclusion and Belonging (DEIB)

At Rygor were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are an award-winning community of professionals from all walks of life and we believe our unique qualities should be celebrated. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise.

Benefits for you

• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Internal Mentorship programme
• Working for WhatVans Van Dealer of the Year 2026.
• Working for Motor Traders Employer of the Year.
• Working for an official Great Place to Work
• Working for a workplace which champions women.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team several of our team were recogniosed at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insiders Top 500 Companies
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to our wellness programme and Employee Assistance Programmes including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years service.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
• Branded uniform
• Charities of the Year programme Army Sport sponsors and community engagement initiatives

Our Values & Behaviours

Were looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making culture is how we function as a group and how we live our values as individuals.

Rewarding
I am grateful. I am courageous. I am curious.

• We love to say thank you to our team members and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued every step of the way. We all value our customers and go the extra mile to set standards for them every single time they visit. You are a natural helper and have exemplary manners you enjoy saying a simple thanks to your colleagues.

Reliable
I am honest. I am attentive. I am trustworthy.

• Our customers can depend on us to keep their vehicles on the road with exceptional service and our team members can trust us to set standards for them through open and honest communication training and support and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

• We are considerate and kind to our team the definition of being a true team-player. We promote the importance of equality and diversity the wellbeing of our team members and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

About Rygor

We are an award-winning multi-franchise Dealer group with branches across England offering extensive coverage for customers throughout the M5 M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading which opened in December 2022.

We have multiple industry and network awards under our belt and provide exceptional customer service which Sets Standards. Whats more we are officially a Great Place to Work meaning we really do have a great company culture which embodies our values of Rewarding Reliable and Respectful.

Hiring Process

1. We shortlist CVs online so make sure to include information about yourself that makes you stand out
2. A short screening call with our hiring manager or a member of our people team
3. Come to site and meet the team have a tour and lets have a chat so we can get to know each other better
4. If your application is successful well be excited to make you an offer

Support-If you need to make reasonable adjustments to our process please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Required Experience:

Manager