Aftersales administrator

Job Title: Aftersales Administrator

Location: Huntingdon

Salary: 25000 - 30000 depending on experience

Hours: Mon Fri 8.30am 5pm

Due to continued growth my client is looking to recruit an organised and customer-focused Aftersales Administrator to join their team in Huntingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys problem-solving coordinating multiple tasks and delivering an exceptional customer experience.

The Role

As Aftersales Administrator you will play a key role in supporting customers throughout the aftersales process ensuring enquiries and service issues are managed efficiently from start to finish.

Key Responsibilities

• Acting as the first point of contact for customer aftersales enquiries
• Logging tracking and managing cases through to resolution
• Coordinating service visits remedial works and engineer appointments
• Liaising with customers to provide updates and manage expectations
• Working closely with operational technical and installation teams to resolve issues
• Maintaining accurate records reports and customer correspondence
• Ordering replacement parts and coordinating deliveries
• Monitoring outstanding cases and ensuring timely completion
• Producing reports and updates for management
• Supporting continuous improvement of aftersales processes and customer satisfaction

About You

To be successful in this role you will have:

• Previous experience in a customer service customer care aftersales or administrative role
• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• The ability to prioritise and manage multiple tasks simultaneously
• High levels of accuracy and attention to detail
• Good Microsoft Office skills including Outlook Word and Excel
• A positive professional and customer-focused approach

Desirable Experience

• Experience within construction glazing fenestration manufacturing or home improvement sectors
• Knowledge of windows doors or related building products
• Experience using CRM ERP or project management systems
• Ability to interpret technical drawings or specifications

Whats in it for You

• Competitive salary
• Company pension scheme
• Ongoing training and development opportunities
• Supportive and collaborative team environment
• Long-term career progression opportunities within a growing business

If youre an organised administrator who enjoys providing excellent customer service and seeing issues through to resolution wed love to hear from you.