Aftersales Administrator

Location: Watford

Salary: 30000- 40000 (depending on experience)

Hours: Monday to Friday 9:00am - 5:00pm (Office Based)

The Role

An excellent opportunity has arisen for an experienced After Sales Administrator to join a busy and established manufacturer

within the fenestration industry.

Reporting to the Head of After Sales you will become part of a team of three providing first-class support to trade customers

by managing after-sales enquiries coordinating remedial works and ensuring issues are resolved efficiently and professionally.

This is an ideal opportunity for someone with a strong technical understanding of aluminium window and door systems who

enjoys problem solving and delivering outstanding customer service.

Key Responsibilities

Manage after-sales enquiries from trade customers contractors and commercial clients.

Deal with issues arising on live and completed installations.

Order replacement parts and components from suppliers.

Liaise with customers site teams suppliers and internal departments to resolve technical issues.

Coordinate remedial works and ensure jobs are completed promptly.

Maintain accurate records of after-sales cases and update internal systems.

Work closely with production purchasing and logistics teams where required.

Deliver excellent customer service throughout the after-sales process.

Prioritise workloads and ensure agreed timescales are achieved.

Skills & Experience

Previous experience within the window door façade or glazing industry.

Strong technical knowledge of aluminium window and door systems.

Experience working within a B2B trade environment.

Excellent customer service and communication skills.

Strong organisational skills with the ability to manage multiple enquiries.

Confident liaising with customers suppliers and internal teams.

Good IT skills.

Desirable

Knowledge of AluK or Cortizo systems.

Experience using fenestration software such as Business Micros LogiKal or similar.

Previous experience within an after-sales technical support or customer service role in the fenestration industry.

Package

Salary: depending on experience.

Monday to Friday 9:00am - 5:00pm.

Office-based position (no remote working).

Supportive team environment.

Opportunity to join a well-established business within the fenestration industry.