Aftermarket Service Coordinator

Job Title

Aftermarket Service Coordinator

Location

Cross Lane Bradford

About Us

Gardner Denver part of Ingersoll Rand delivers market-leading products services and engineered solutions across the Low Pressure Vacuum Transport and IRES Engineered Solutions sectors. Supporting customers across a wide range of industrial and transport applications we combine engineering expertise innovation and aftermarket excellence to provide solutions that improve performance reliability and efficiency.

At our Bradford West Yorkshire facility we design machine assemble install and support our complete range of Bulk Powder and Liquid Compressor systems for road transport vehicles. Providing customers with full lifecycle support is at the heart of what we do from concept design and manufacturing through to installation commissioning and ongoing aftermarket service delivered by our dedicated team of mobile service engineers.

Job Summary

As an Aftermarket Service Coordinator you will be the central point of coordination between our customers mobile service engineers and internal support teams. Youll help ensure service work is planned effectively customer requirements are met and jobs are processed efficiently from order creation through to invoicing. Your work will play a vital role in delivering the exceptional customer experience that Gardner Denver is known for.

• Creating and managing service and parts orders through SAP.
• Coordinating parts deliveries to engineers and customers.
• Processing engineer service documentation ensuring labour materials and follow-up actions are correctly captured and invoiced.
• Monitoring and managing Work in Progress (WIP) to support departmental targets.
• Maintaining service and maintenance records to support operational KPI reporting.
• Checking stock availability and supporting parts identification and quotations.
• Ensuring information is accurately maintained across SAP FSL and other business systems.
• Providing excellent customer service and technical support via telephone and email.
• Working collaboratively with colleagues to resolve customer issues and deliver outstanding service.
• Supporting wider Aftermarket team activities and continuous improvement initiatives as required.

• Service scheduling and engineer coordination.
• Supporting preventative maintenance and service agreement customers.

What Were Looking For

Were looking for someone who enjoys working in a fast-paced environment takes pride in delivering excellent customer service and has a proactive approach to solving problems. The ideal candidate will have:

Essential

• Strong administration and organisational skills.
• Excellent customer service and communication skills.
• Good Microsoft Office skills particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail.
• Experience working with ERP systems such as SAP.

Desirable

• Experience using Salesforce Field Service or CRM systems.
• Experience working in a service engineering manufacturing transport or aftermarket environment.
• Knowledge of customer invoicing and WIP management.
• Experience supporting field-based engineering teams.

This role offers an excellent opportunity to develop skills across service operations aftermarket support ERP systems customer service and field service management within a global engineering organisation. Successful candidates will have opportunities to broaden their experience and progress within the wider Ingersoll Rand business.

Location & Working Arrangements

Bradford West Yorkshire

This is a fully site-based position working as part of our collaborative Aftermarket team.

Why Join Us

At Gardner Denver part of Ingersoll Rand youll be joining a supportive team where your contribution makes a genuine difference to our customers and business return we offer an excellent benefits package including:

• Flexi Time
• Competitive pension contribution
• Westfield Health medical cover
• 25 days annual leave plus bank holidays
• Option to purchase up to 5 additional days holiday
• Free on-site parking
• Death in Service benefit (4x salary)
• Cycle to Work scheme
• Employee Assistance Programme
• Refer a Friend scheme
• Electric Vehicle salary sacrifice scheme (following probation)
• Employee Share Programme with shares equivalent to 10% of salary after one years service

If youre an organised customer-focused professional looking to develop your career within a global engineering business wed love to hear from you. Join our Bradford team and play a key role in delivering exceptional service to customers across our Low Pressure Vacuum Transport and IRES Engineered Solutions businesses.