Advice Team Leader

Hours: Full-time 34.5 hours per week over 5 days

(this post may require some evening work for which flex is given)

Location:Hybrid working: minimum 40% of working time in the office in Yeadon.

(Mondays and Thursdays are mandatory office days additional office days may be required to meet service needs)

Salary: 36562.60 starting salary with pay progression opportunities

Contract: Permanent

DBS: An enhanced check will be required for this role

(For more information please read our Policy Statement on the recruitment of ex-offendersor our FAQs)

About us

At Epilepsy Action we are inclusive ambitious supportive and committed to creating aworld without limitsfor people with epilepsy.

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate supportive and committed team.

We understand the importance of a work life balance and thats why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach we empower people to work in a way that suits them that also meets the need of the charity.

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

We have a range of services covering the length and breadth of the UK delivered with by our dedicated staff and volunteers.Youll be stepping into the role of team leader becoming the driving force behind the day-to-day delivery of our award winning UK-wide helplineproviding tailored support to people living with epilepsy!

The team provide support on a range of topics from medication and wellbeing driving to education/employment. They support people living with epilepsy themselves as well as parents and carers and they do their via multiple channels. Youll be at the forefront of touching lives and making a difference.

As part of our dynamic services department your mission will be to:

• Lead and inspire a team empowering them to deliver exceptional support.
• Ensure that our services consistently meet the highest quality standards leaving a positive impact on every individual we serve.
• Forge strong partnerships with stakeholders both internally and externally ensuring our services resonate with diverse communities across the UK.
• Play a pivotal role in crafting innovative service proposals and supporting funding applications to bring our vision to life.

Click here to view the job description and person specification

At Epilepsy Action we recognise the power of collaboration and teamwork so our team members with hybrid contracts are required to work a minimum of 40% of their time at our office in Yeadon Leeds. On average this is 2 days a week on Mondays and Thursdays for full-time employees.

Because regular face-to-face collaboration is an important part of this role applicants should be based within a reasonable commuting distance of our Yeadon office and be able to attend the office as required.

The expectation to collaborate in person is driven in part by your role and the activities you need to do which may vary from time to time so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

About you

Were seeking an exceptional individual who thrives on building relationships including over the phone and online. A brilliant communicator with a passion for supporting staff and volunteers. Someone who tackles challenges head-on with excellent problem-solving and decision-making skills.

As a crucial member of our team flexibility is key. A skilled collaborator who can embrace occasional evening work with enthusiasm.

What are we looking for in our ideal candidate

Experience of managing person-centred services is a huge plus. Your interpersonal skills are second to none you are able to work brilliantly with individuals from all walks of life. Managing staff and volunteers is where you shine and you thrive in a fast-paced environment where adaptability is the name of the game.

Above all you exude professionalism in everything you do. Your integrity conscientiousness self-motivation and reliability set you apart as a true asset to our team.

If youre ready to take on a role where every day brings new challenges and opportunities to make a meaningful difference join us on this rewarding journey!

Interested

If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applyingyou can contact us for a friendly informal chat at emailprotected

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds identities abilities or circumstances to feel valued and respected to participate know that inclusivity isnt about numbers; its about embracing diversity and ensuring that everyones voice is heard needs are met and contributions are acknowledged.

We recognise that each persons experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures in particular those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader this means we encourage applications from disabled people and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.

Safer Recruitment

Epilepsy Action will ensure that all staff and volunteers who workin roles which are legally entitled to get a DBS or Access NI (NorthernIreland) check are screened appropriate to the role.

If a DBS or Access NI check reveals a conviction for a sexual offence against a child or vulnerable adult whenever it was committed that individual is not suitable for that role and will not be recruited. Any other convictions will be considered on an individual basis.

For further information please see our Safeguarding Vulnerable Adults Policy and Safeguarding Children Policy or contact emailprotected

Closing Date: 2nd September 2026 @ 9am

Informal Chat:Week commencing 7th September 2026

Interviews:Week commencing 21st September 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview.

Formal interviews will consist of a panel interview and a presentation task.

If you want to find out more about what it is like to work with us visitour jobs webpageand review our FAQs.

If you have a disability or long term health condition and feel that you would benefit from a reasonable adjustment as part of the process please contact emailprotected

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.