ADMS Solutions & Support Team Leader

ADMS Solutions & Support Team Leader

Location: Hybrid / Remote (Europe)

Powering the grid requires unwavering reliability. As a Solutions & Support Team Leader for our Advanced Distribution Management System (ADMS) software you guide a technical support team modernizing power systems into smarter cleaner energy networks. By combining real-time operational data network modeling and collaborative service delivery you ensure utilities manage grid complexity and maintain resilient operations.

You are a collaborative technical leader who excels at aligning team capabilities resolving critical system issues and partnering with utility customers to deliver reliable software solutions.

Key Responsibilities

• Lead daily support operations for Advanced Distribution Management Systems (ADMS) allocating work and balancing priorities to meet service level agreements (SLAs).
• Coach and mentor team members providing technical guidance and promoting knowledge sharing across global support teams.
• Drive team accountability for incident resolution case quality and effective communication with utility customers and cross-functional partners.
• Coordinate complex escalations perform root cause analysis and lead continuous service improvement initiatives aligned with Information Technology Infrastructure Library (ITIL) practices.
• Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews.
• Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues.

Qualifications

Required:

• Enterprise application support experience and database management proficiency using Structured Query Language (SQL) and spatial data concepts.
• Working knowledge of Application Programming Interfaces (APIs) web services and Linux and Windows operating systems.
• Demonstrated experience leading or guiding technical teams within ITIL-aligned support environments.
• Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations.

Preferred:

• Experience with ADMS platforms (such as Reliance Series 6).
• Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling.
• Cloud platform experience across Amazon Web Services (AWS) Azure or Google Cloud.

A formal education and subsequent Bachelors degree in Electrical Engineering Computer Science or a related field is nice to have but we are most interested in your total experience and professional achievements.

GE Vernova employees rise to the challenge of building a world that works supported by competitive benefits and continuous career growth opportunities.