Administrator (Redeployment 24441)

• Suffolk County Council
• Address:Uplands Offices Sudbury CO10 1NF - Hybrid
• Salary:25185 per annum(pro rata)
• Hours:18.5 hoursflexible working options available
• Contract:Permanent

This post is open to current Suffolk County Council staff on redeployment only.

As a modernflexibleand effective organisationweredriven to make a positive difference to the environment the communities we serve and the careers of our when you join us as anAdministratoryoullbe encouraged to share your fresh thinking and empowered to explorenew ideasthat will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

You will:

• provide administrative telephone and finance support to Social Workers Practitioners and Managers
• act as a professional and customer-focused first point of contact for internal and external customers
• use Microsoft Office and specialist databases to maintain records process information and support service delivery
• assist with financial processes including invoices payments ordering and budget monitoring
• organise meetings prepare documentation and support team activities
• maintain accurate records and filing systems whilst ensuring confidentiality and compliance with data protection requirements
• respond to enquiries resolve routine issues and signpost customers to the appropriate services
• work flexibly across the team providing support and cover where needed
• contribute ideas to improve administrative processes and ways of working.

This position would suit someone who enjoys working collaboratively takes pride in delivering excellent customer service and is looking to make a meaningful contribution to services that support children and families across Suffolk.

You will need:

• proven experience in an administrative or business support role or transferable skills gained through work volunteering or education
• strong organisational skills with the ability to manage competing priorities and work accurately under pressure
• excellent customer service and communication skills both written and verbal
• confidence using Microsoft Office applications particularly Outlook Word and Excel
• experience of working with financial processes budgets invoices or other finance-related tasks
• the ability to maintain accurate records and administrative systems
• an understanding of confidentiality data protection and the importance of handling sensitive information appropriately
• a flexible and positive approach with a willingness to support colleagues and adapt to changing service needs
• the ability to work independently use your initiative and solve routine problems effectively
• a commitment to continuous learning development and delivering the best outcomes for Suffolk residents.

You can view a full list of requirements in theJob and Person Profile(JPP) which you can find in the How to apply section towards the bottom of this advert. If you believe you can succeed in this role even if youdontmeet all requirements please still apply. We would appreciate the opportunity to consider your application.

The team

Youll join our Business Support Team providing vital support to Family Help Teams and Edge of Care services. The work we do helps practitioners focus on supporting children young people and families across Suffolk.

Were a friendly and supportive team who take pride in delivering a high-quality service. We value collaboration flexibility and continuous improvement encouraging everyone to share ideas and contribute to positive change. No two days are the same and youll play an important role in helping our teams work effectively and efficiently.

We work in a hybrid way balancing office and home working with a minimum of two office-based days per week (pro rata for part-time staff).

Empowering Everyone

Werebig believers in potentialpossibilityand the power of different searching for ways to encourage respect and enable everyone to be the best they can be. We want torepresentthe diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown inourWorkforce Equality Report.

For more information

For an informal discussion about the role please contact Cathy Smith (she/her) by calling or emailing .

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Describe a time when you provided excellent customer service to a customer colleague or member of the public. How did
you identify their needs and what was the outcome

2. Describe a time when you worked as part of a team to achieve a shared goal. What was your contribution and how did you support others to achieve a positive
outcome

3. What interests you about this Business Support Officer role and how do your skills qualities and experience make you a suitable candidate to support children
young people and families in Suffolk

Please note:Without a supporting statement your interest will not be supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please seeourHow to Apply page.

We value authentic applications thatshowcaseyour genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also readourUsing AI in Your Application and Interview guidanceto understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or haveadditionalsupport needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.You can find examples ofpossible adjustmentsonourReasonable Adjustment pages. Ifyoureinvited to the next stageyoullhave another chance to request adjustments.

Closing date:11:30pm 25 August 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid