Administrator Commercial Recycling
Job Summary
- Previous local authority or council experience is highly desirable
- Ability to travel to other locations across Powys when required
- Administrative Support
- Provide efficient administrative support to operational and support teams.
- Maintain and update electronic and manual information systems.
- Create maintain and archive files and records.
- Assist with the collection and collation of statistical information and returns.
- Provide efficient administrative support to operational and support teams.
- Customer Service
- Provide accurate advice information and assistance to customers.
- Record complaints service requests and customer inquiries.
- Process and respond to garden waste queries.
- Issue collect and validate customer documentation.
- Provide accurate advice information and assistance to customers.
- Correspondence & Information Management
- Process incoming and outgoing mail and emails.
- Prepare correspondence reports policies procedures and associated documentation.
- Ensure records and information are maintained accurately and securely.
- Process incoming and outgoing mail and emails.
- Meetings & Coordination
- Coordinate meetings and appointments as required.
- Attend meetings and take accurate notes and minutes.
- Produce and distribute meeting minutes and action logs.
- Coordinate meetings and appointments as required.
- Stakeholder Liaison
- Liaise with statutory independent voluntary and partner organizations.
- Build positive working relationships with internal and external stakeholders.
- Liaise with statutory independent voluntary and partner organizations.
- Procurement & Resources
- Order stationery publications and equipment in line with procurement procedures.
- Monitor and maintain administrative resources required by the service.
- Order stationery publications and equipment in line with procurement procedures.
- Team Support
- Undertake project and "task and finish" work as directed by the Supervisor.
- Assist colleagues across the service to ensure operational priorities are achieved.
- Support service delivery across Waste & Recycling functions as required.
- Undertake project and "task and finish" work as directed by the Supervisor.
- Compliance & Corporate Responsibilities
- Follow council policies and procedures at all times.
- Comply with health and safety requirements.
- Promote equality diversity and inclusion in service delivery.
- Maintain confidentiality and comply with data protection requirements.
- Follow council policies and procedures at all times.
- Qualifications
- Good standard of education including GCSE English and Mathematics (or equivalent).
- Desirable: European Computer Driving Licence (ECDL) or equivalent IT qualification.
- Desirable: NVQ Level 2 in Administration Business Administration or Finance.
- Good standard of education including GCSE English and Mathematics (or equivalent).
- Knowledge
- Understanding of administrative processes and office procedures.
- Desirable: Understanding of how local authorities operate.
- Desirable: Knowledge of Waste & Recycling services.
- Desirable: Knowledge of relevant financial procedures and policies.
- Understanding of administrative processes and office procedures.
- Experience
- Experience working in an office or administrative environment.
- Experience using Microsoft Office packages including Word Excel Outlook and Teams.
- Experience providing customer service and handling inquiries.
- Desirable: Previous local authority or council experience.
- Desirable: Experience supporting Waste & Recycling or environmental services.
- Desirable: Experience maintaining records and data systems.
- Desirable: Experience taking meeting minutes and coordinating meetings.
- Experience working in an office or administrative environment.
- Skills & Competencies
- Competent in Microsoft Office applications.
- Strong administrative and organizational skills.
- Good numeracy skills.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team.
- Ability to prioritize workload and meet deadlines.
- Ability to multitask in a busy environment.
- Ability to take accurate notes and minutes.
- Ability to manage difficult situations with customers professionally.
- Strong attention to detail.
- Competent in Microsoft Office applications.
- Personal Qualities
- Commitment to excellent customer service.
- Professional pleasant and helpful approach.
- Flexible attitude towards work.
- Ability to maintain confidentiality.
- Ability to work with a wide range of colleagues and members of the public.
- Commitment to personal development and training.
- Desirable: Welsh language skills.
- Commitment to excellent customer service.
- Other Requirements
- Ability to travel to other locations across Powys as required.
- Occasional requirement to work outside normal office hours.
- Understanding of the importance of confidentiality and GDPR compliance.
- Ability to travel to other locations across Powys as required.
- This is a 3-month temporary contract.
- Rate: 16.44 per hour (Umbrella).
- Pay is provided on a bi-weekly basis.
- Previous local authority/council experience is highly desirable.
- Based in Rhayader Powys.
- Opportunity to work within a busy Waste & Recycling service.
- Immediate start available.
Required Skills:
Requirements: Experience in a customer-focused or administrative role. Proficiency in using multiple software systems to manage data raise orders and track progress. Experience in handling repairs housing or property-related administration (desirable). Proven ability to input data accurately and efficiently. Qualifications & Skills Strong communication skills both written and verbal. Ability to manage workload independently with minimal supervision. Strong organizational skills with the ability to manage competing priorities. Confidence in handling customer interactions and resolving issues. Attention to detail and high level of accuracy. Competency in using Microsoft Office and other relevant systems. Additional Information 6-month temporary contract. Pay is provided on a bi-weekly basis. Agile working policy (combination of home and office-based working in Loughborough). Must be flexible and responsive to changing workloads and priorities.