Administrator Co-ordinator

Outpatient Appointments Adviser Spire Murrayfield Hospital Edinburgh Full time Permanent

Spire Murrayfield Hospital is looking to recruit anexperienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser on a permanent basis.

Duties and responsibilities:

• Scheduling outpatient appointments by telephone for patients and to confirm by telephone email or letter and appointment reminders by text
• Proactively investigating and resolving enquiries
• Liaising with a diverse range of stakeholders (e.g. patients insurers NHS consultants primary care practitioners)
• Accurately recording all required information for appointments on IT systems databases or spreadsheets
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient consultant staff etc.

Who were looking for:

• Excellent customer service skills and telephone skills
• Strong IT skills
• You must also have excellent interpersonal and verbal and written communication skills
• A team player with a can-do attitude
• Previous Healthcare experience would be advantageous

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Spire for you reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance on-going development support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England Wales and Scotland Spire Healthcare provides diagnostics inpatient day case and outpatient care.

For us its more than just treating patients; its about looking after people.

Closing date: In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.