Administrative Officers

Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people buildings and services needed to support the judiciary the courts devolvedtribunalsand the office of the public guardian (OPG). Our work focuses on improving access to justice reducing delay and cost within the justice system modernising our services in line with reform and using leading technology to improve our services for everyone.

Outline Of The Role:

Due to the continued expansion of our Tribunals Operations Directorate we have several newly created Administrative Officer positions available in our Glasgow and Hamilton Offices on a full time permanent basis.

These are varied and rewarding administrative roles where no two days are the same.

Youll support the smooth running of tribunal proceedings by managing casework coordinating hearings responding to enquiries and maintaining accurate records.

Working as part of a collaborative team youll help deliver an accessible and efficient service working directly with tribunal members and service users across Scotland.

The Key Responsibilities Include:

• Provide high-quality administrative support to the First-tier Tribunal for Scotland ensuring the efficient operation of tribunal services.
• Manage cases from initial application through to conclusion including registering applications and progressing case management activities within agreed timescales.
• Respond promptly and professionally to enquiries received by telephone email and post providing accurate information and guidance.
• Coordinate tribunal hearings by arranging dates venues and the availability of tribunal members.
• Prepare issue and manage case documentation ensuring all papers are distributed accurately and within required timescales.
• Maintain accurate and up-to-date electronic case records ensuring all correspondence and case information is recorded appropriately.
• Support tribunal members by providing procedural guidance and administrative assistance relating to casework.
• Assist with the preparation of management information including monthly and quarterly statistical returns.
• Provide general administrative support across the tribunal service including supporting events meetings and training activities.
• Work collaboratively across a range of tribunal jurisdictions contributing to a flexible and customer-focused service.
• Support continuous improvement initiatives by working with colleagues to identify and implement more efficient ways of working.
• Undertake clerking duties at hearings and property inspections where required including supporting tribunal members liaising with venues assisting attendees and facilitating the smooth running of proceedings.
• Travel throughout Scotland may be required to attend hearings inspections and other tribunal-related activities.
• Undertake any other reasonable duties commensurate with the grade and responsibilities of the post.

To give candidates an exclusive insight into the role we will be holding an open evening on Thursday 8 October 2026 from 5pm until 7pm at Glasgiow Tribunals Centre 20 York Street Glasgow G2 8GT.

There will be presentations at 5:15pm and 6:15pm alongside networking sessions where prospective candidates will have the opportunity to meet members of the Management Team who will be happy to answer any questions.

Members of the Recruitment & Resourcing Team will be on hand to answer any recruitment queries and give advice on the application process.

To help direct us towards achieving our purpose successfully we embrace three key values of respectserviceand excellence. These guide our behaviourdecisionsand actions - in pursuit of fulfilling our purpose to the highest standard.

Our Benefits Include:

• Flexible working arrangements

• 25 days annual leave (rising to 30 days after2years service) plus12publicand privilege holidays

• Special leave and paid leave for study or voluntary public service

• Excellent Civil Service Pension Scheme

• Family friendly policies

• Free and confidential Employee Assistance

• A variety of staff discounts and offers with major retailers

• Payment of professional membership fees

• Access to opportunities across all Civil Service departments that are not available to non-Civil Servants

• A supportive and professional induction programme with regular check-ins with your line manager

• Job stability and security with excellent and varied career prospects

• Security of full pay when unwell (up to a maximum of 6 months)

• Learning and development (including digital) opportunities

Applications will be accepted until 11:59pm on the closing date stated on the advert Monday 19 October 2026.

Please note that you must have completed the online assessment by this time for your application to be considered.

Interviews will be held week commencing 9 November 2026.

About SCTS

SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may providing support to Scotlands courts devolved tribunals and the OPG we touch the lives of many people on a daily basis be that through formal court or tribunal business fulfilling your civic duty as a juror paying fees or fines seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual looking to the system to help them assert their rights addresswrongsor provide support in a time of need. It is this work which takes place every day in our courtstribunalsand administrative centres across Scotland that consumes most of the timeenergyand skill of our staff. We take pride in working as one team and providinghigh levelsof service to all those who use the courtstribunalsand OPG.

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). Thispermitsus to ask applicants details of both spent and unspent convictions along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment cancommence.

Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline thatselectionfor appointment be made on meriton the basis offair and open competition -Recruitment - Civil Service Commission ()

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting us atin the first instance. If you are not satisfied with theresponseyou receive you can contact the Civil Service Commissioner.

Required Experience:

Unclear Seniority