Administration Assistant

Job Advert

Administration Assistant

Cherwell Hospital Banbury

Full time hours: 37.5 per week (Monday to Friday) - Occasional flexibility on Saturdays will be required

The Cherwellhospitalislocated inBanbury Oxfordshire - a day case/Inpatient facilitythat provides high quality healthcare for patients with health insurance patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

The Role

We currently havea great opportunityfor an Administrator to join our team atThe CherwellHospital. You will be an integral part of the team who are committed to delivering the highest quality outcomes in a supported environment where you will be valued for your skills andexpertise. This is a busy role liaising with patientsconsultantsand all hospital need an individual with a professional approach excellent verbal communication skillsinitiativeand the ability to work within a team.

High-level duties include:

• Handle all patient enquiries promptly and efficiently for a variety of clinical departments

• Provide detailed information to patient enquiries delivering excellent customer service

• Develop andmaintaingood working relationships with all internal departments across both Hospitals

• Build andmaintainexcellent relationships with consultants and their secretaries

• Supporting patients with their enquiries

• Communication via phones and emails

Whatyoullbring with you

• Proventrack recordof achieving targets whilstmaintainingan outstanding level of customer service

• An excellent standard of computer literacy to include experience in Word & Excel

• The ability to work under pressure whilstremainingpatient/ consumer focused

• Experience working in a private healthcare setting is preferred

• Good attention to detail and accuracy

• The ability to make decisions and use your initiative

• A flexible and positive attitude

Why Join Us

At Ramsay Health Care UK our people are at the heart of our success. Our benefits are designed to support your wellbeing work-life balance and career development because were people caring for people:

Health Wellbeing & Financial Security

• Private Medical Cover with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

WorkLife Balance

• 25 days annual leave bank holidays with the option to buy or sell additional days

• Flexible shift patterns where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant where possible

• Free parking on site where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years experience. We are a global provider operating in 8 countries with 88000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong long-standing relationship with the NHS.

We love people with a positive can do attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset our business is growing and we would like you to join us. The Ramsay Way culture recognises that people staff and doctors are Ramsay Health Cares most important asset and this has been key to our ongoing success.

We are proud of our Speak Up for Safety programme and ensure that the patient is at the heart of everything we do. Join us and have more Time to Care.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. Its more than what we do its who we are. Everything we do is about striving to deliver the best care. And its a belief thats as true today as it was when we welcomed our first patients in 1964. The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.