Accounts Administrator

Accounts Administrator

Hemel Hempstead (Hybrid 3 days per week in office)

Permanent Full Time

Competitive salary bonus and benefits

About the role

Do you love helping people and take pride in getting the detail right If so wed love to hear from you! Haven is looking for a warm organised and customer-focused Accounts Administrator to join our Owner Accounts team supporting the 23000 owners who make our parks their home away from home.

Reporting to the Owner Accounts Team Manager youll be the friendly voice at the end of the phone for owners across up to 10 Haven Parks. From annual site fees and caravan running costs to payment queries special payment arrangements and closing accounts when owners leave park youll play an important role in delivering a smooth supportive experience during moments that really matter.

Its a role that blends great customer service with careful account administration and credit control. Youll work closely with Park teams our Finance Leadership Team and Operations Directors bringing a patient understanding approach to every conversation and a sharp eye for accuracy behind the scenes.

Your Opportunity

• Support owners with site fee arrangements payment queries and account questions using a patient understanding and professional telephone manner
• Manage credit control and outstanding debt collection for up to 10 Haven Parks following our credit control procedures
• Administer special payment arrangements and support owners experiencing financial difficulties working closely with Park teams
• Process Owner leaving forms close accounts and manage refunds and payments in a timely accurate way
• Deliver exceptional customer service ensuring owners receive the right information and their expectations are exceeded
• Handle enquiries from owners and liaise with Park and Management teams where appropriate
• Contribute ideas to help us improve our systems processes and the overall owner experience

What wed like you to bring

• Excellent interpersonal and communication skills with a patient and understanding approach
• Highly organised with meticulous attention to detail
• Proficient in Microsoft Excel and Word with a keen interest in improving systems and bringing fresh ideas
• Ability to problem-solve prioritise and multi-task effectively
• A committed team player who is happy to offer help during busy periods without being prompted
• Able to work independently without constant supervision
• A strong work ethic and a responsible approach to handling personal data
• Knowledge of Haven or previous experience in a similar accounts credit control or customer service role would be desirable but is not essential

Why Haven

Youll be part of a forward-thinking supportive community where ideas are valued learning is encouraged and the network you build will power memorable guest experiences for millions every year.

At Haven were one great team united by our passion for creating amazing experiences for our guests and our people. Youll have access to training mentoring and opportunities to grow your career in a supportive forward-thinking environment.

Whats In It For You

• 25 Days Holiday Bank Holidays Holiday Buy Scheme
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you family and friends
• Comprehensive wellbeing support
• Exclusive discounts with corporate partners
• Exciting career pathways including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we

Were part of an award-winning Bourne Leisure family which includes Haven & Warner Hotels. We have 9000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

Whats it like to work with us

Working with us is ultimately defined by our exceptional people and teams. At Haven we take pride in our Breath of Fresh Air culture which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model meaning 3 days of your working week will be spent at the office occasionally on Park or at external events.

What can you expect during the recruitment process

The interview process will be up to 3 stages and may contain a presentation or skills test depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process please let us know.

Diversity equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require including whether a role can be part-time or a job-share.

We genuinely care about every candidates experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying please dont hesitate to reach out to us at

What We Offer

- Holiday allowance that rises with service plus a Holiday Buy Scheme

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena London

- Exclusive discounts with corporate partners

- Exciting career pathways including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
Were committed to fostering a diverse equitable and inclusive workplace and we encourage applicants of all backgrounds to apply.
To get started click apply now and answer a few quick questions which should take 5 minutes. Once submitted a member of our team will be in touch.