Account Operations Partner
Job Location:
Monthly Salary:
Posted on:
18 days ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Job Description
What Youll Do
At SmartPA we are the engine of our clients success. This particular role is embedded with one of our dedicated clientsa high-growth global tech giant. You arent just a coordinator; you are the Workflow Architect and operational depute working directly alongside the Key Account Manager.
We are looking for a powerhouse who will act as the essential glue holding our cross-functional team together. You dont need to be a programmer or a developer but you must possess a deep conceptual understanding of what technology automation and AI can achieve. Working alongside the Key Account Manager you will maintain a panoramic holistic view of the entire accountpartnering closely with our Automation Quality Assurance (QA) and Pod Leads to identify where we can strengthen workflows and push boundaries.
You possess an intuitive problem-solving mindsetfrequently sensing where a process might bottleneck or where a client need isnt quite being met and proactively connecting the dots to fix it. Partnering with the Key Account Manager on account growth and client satisfaction you will be the bridge between technical capability data-driven insights and senior client stakeholders ensuring our team operates as a frictionless high-performing unit.
At SmartPA we are the engine of our clients success. This particular role is embedded with one of our dedicated clientsa high-growth global tech giant. You arent just a coordinator; you are the Workflow Architect and operational depute working directly alongside the Key Account Manager.
We are looking for a powerhouse who will act as the essential glue holding our cross-functional team together. You dont need to be a programmer or a developer but you must possess a deep conceptual understanding of what technology automation and AI can achieve. Working alongside the Key Account Manager you will maintain a panoramic holistic view of the entire accountpartnering closely with our Automation Quality Assurance (QA) and Pod Leads to identify where we can strengthen workflows and push boundaries.
You possess an intuitive problem-solving mindsetfrequently sensing where a process might bottleneck or where a client need isnt quite being met and proactively connecting the dots to fix it. Partnering with the Key Account Manager on account growth and client satisfaction you will be the bridge between technical capability data-driven insights and senior client stakeholders ensuring our team operates as a frictionless high-performing unit.
Key Responsibilities and Skills
What Your Day Will Look Like
- Holistic Workflow Architecture:Maintaina birds-eye view of account operations. You will collaborate daily with QA Automation and Pod Leads to spot operational friction strengthen existing processes andidentifyexactly where AI or automation could elevate service delivery.
- The Bridge to Innovation:You wont be building the automations yourself(although curiosity is encouraged) but you will be the visionary who understands what is possible. You will articulate operational needs to our technical automation and AI teams pushing boundaries to see how they can support the account.
- Data Reporting & Risk Insights:Managethe accounts data narrative. Alongside the Key Account Manager you will analyse performance metrics toprovidesharp insights celebrating successes while proactively flagging potential operational risks or bottlenecks before theyimpactthe client.
- Change Management & Roll-outs:Act as the champion for internal evolution. When new automations or ways of working are introduced you will lead the rolloutensuring the team is supported processes are adopted correctly and transitions are seamless.
- Senior Stakeholder Engagement & Onboarding:Serve as a trusted high-level point of contact for the client alongside the Key Account Manager. You will lead introductory meetings to seamlessly welcome new service users conduct post-service check-in calls to measure client satisfaction and deliver polished presentations to main client contacts to share data and key operational findings.
Skills
About You
You are a strategic operational partner who possesses an analytical mind and exceptional emotional intelligence. You thrive working alongside a Key Account Manager in a fast-paced environment taking total ownership of the accounts operational heartbeat so they can focus on overarching strategy.
You bring an intuitive approach to problem-solving; you dont just wait for data to tell you something is wrong. You naturally notice the subtle friction points between different teams and can intuitively sense how a new automation or AI workflow could smooth things out. You excel at translating the technical into the functionalwhether thats explaining a data trend to an internal team or presenting an operational victory to a senior client. You are structured highly organised and thrive on the challenge of bringing diverse specialised teams together to create a unified workflow.
You are a strategic operational partner who possesses an analytical mind and exceptional emotional intelligence. You thrive working alongside a Key Account Manager in a fast-paced environment taking total ownership of the accounts operational heartbeat so they can focus on overarching strategy.
You bring an intuitive approach to problem-solving; you dont just wait for data to tell you something is wrong. You naturally notice the subtle friction points between different teams and can intuitively sense how a new automation or AI workflow could smooth things out. You excel at translating the technical into the functionalwhether thats explaining a data trend to an internal team or presenting an operational victory to a senior client. You are structured highly organised and thrive on the challenge of bringing diverse specialised teams together to create a unified workflow.
Experience
What Youll Need
Your tech-fluency relationship skills and ability to see the big picture are what set you apart.
Essential:
Your tech-fluency relationship skills and ability to see the big picture are what set you apart.
Essential:
- Corporate Team Leadership:Minimum of 5 years of experience managing and developing teams within a corporate setting with a proventrack recordof fostering high-performing collaborative units.
- Intuitive Problem-Solving:A natural instinctfor operational mechanics. You can look at a complex cross-functional workflow and intuitively spot the vulnerabilities risks or opportunities for improvement before they cause friction.
- High-Level Client Management & Presentation:Elite verbal and written communication skills. Working alongside the Key Account Manager you are entirely comfortable presenting operational data to senior client contacts andpossessthe facetime confidence to lead introductory meetings run recurring check-in calls and manage client expectations with diplomacy and clarity.
- Conceptual Tech & AI Vision:A strong understanding of what automation and Generative AI can do for workflow efficiency. You know how to spot an automation opportunity and brief a technical team to build it.
- AI Fluency:Hands-on experience using Generative AI tools (like Gemini) to accelerate your own daily workflow draft communications or research complex problems. You actively use it and can instinctively spot where it can scale a teams capability.
- Async & Collaborative Mastery:A pro at driving cross-functional collaboration asynchronously. You know how to provide clear status updates gather input from busy technical and delivery leads and keep a team perfectly synchronised across digital channels without relying on endless live meetings.
- Tech-Native Process Curiosity:A natural instinctfor finding productivity hacks and features within the Google ecosystem. You hate manual repetitive tasks and constantly look at workflows to see how the current tech stack can make them smoother.
- Analytical & Risk-Aware Mindset:Strong data literacy. You can look at a report or dashboard extract meaningful insights and proactivelyidentifyboth operational risks and successes.
- Cross-Functional Collaboration:Proven experience bringing distinct teams together (e.g. technical quality assurance and delivery teams) to align on a single holistic goal.
- Change Management Literacy:Success in supporting teams through process changes ensuring new tools or workflows are rolled out effectively and enthusiastically.
- Google Suite Mastery:Expert-level familiarity with Google Workspace to manage account reporting documentation and communication ecosystems seamlessly.
- Operations in Tech:Experience working within or alongside high-growth tech organisations understanding their pace ambiguity and communication styles.
- Global & Matrix Environments:Experience navigating complex cross-functional corporate structures and coordinating across multiple virtual time zones to keep distributed projects aligned.
Work Remotely
UK-Based (Flexible Working Set-up):This role is open to candidates across the UK. The exact arrangement can be tailored to the successful applicant with options including an Edinburgh-based hybrid model (split between home and our Edinburgh office) or a fully remote setup.
Ad-Hoc Travel for Collaboration:Regardless of your base location you must have the ability and willingness to travel to London and/or Edinburgh for in-person collaboration sessions interactive workshops and critical client meetings asrequired(anticipatedto beapproximately onceper month).
Ad-Hoc Travel for Collaboration:Regardless of your base location you must have the ability and willingness to travel to London and/or Edinburgh for in-person collaboration sessions interactive workshops and critical client meetings asrequired(anticipatedto beapproximately onceper month).
Schedule
Monday-Friday 9am-5.30pm
Job Type
Full-time Permanent
Whats in it for you
At SmartPA we believe in rewarding talent and supporting your growth:
- Competitive Salaries
- Yearly Bonuses: based on company department and individual performance
- Flexitime Initiative: Work when youre most productive (core hours: 10:0016:30)
- 33 Days Holiday Because rest fuels greatness
About us
At SmartPA we dont just provide support we transform it. Our vision is to deliver a world-class human-centred tech-enabled PA and admin service that delivers measurable results today and into the future.
Trusted by global leaders in industries like tech automotive retail and legal were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same!
As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you!
Trusted by global leaders in industries like tech automotive retail and legal were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same!
As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you!
About Company
At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing a ... View more
