Account Manager Residential

Account Manager (Residential) Job AdvertLocation: UK based fully remote (with attendance required at key industry events) Hours: Full time Salary: Dependent on experienceReports to: Senior Management TeamAbout JAMYWere JAMY Business Support the operational engine behind some of the UKs best independent residential surveying practices. Think of us as the ecosystem that lets brilliant surveyors get on with surveying while we take care of everything that keeps a business moving: diaries client relationships sales systems and growth built our reputation the old fashioned way surveyor by surveyor referral by referral with no big marketing budget and no corporate stiffness. Today were a fully remote team of over 25 people spread across the UK and beyond all pulling in the same direction to help our surveyors businesses run professional where it counts (our surveyors trust us with their client relationships after all) and genuinely good fun everywhere else. If the idea of real ownership a close knit team and being part of a business quietly becoming the backbone of an entire industry sounds like your kind of challenge youll fit right PurposeThe Account Manager is responsible for leading and managing a team of Business Administrators while acting as the main point of contact for surveyors and their accounts. The role combines people management client relationship management sales account growth and operational oversight ensuring service levels are consistently met and Account Manager must take genuine ownership of their accounts. This means understanding how each surveyor operates anticipating what they need keeping work moving identifying issues before they escalate and providing a consistent high level of support. The role is not simply task based; the successful candidate will become a trusted extension of the surveyors business and a reliable link between the surveyor JAMY and the wider team.A key focus is maintaining productive surveyor diaries through proactive booking effective relationship management and business development initiatives. The role also includes responsibility for inbound and outbound sales activity lead follow-up KPIs service levels and sustainable account Account Manager is also expected to coach and support staff provide training and be willing to roll up their sleeves and assist with any task when required. They should be comfortable balancing client priorities team workload and commercial objectives while remaining calm organised and ResponsibilitiesAct as the senior point of contact for surveyors ensuring they feel valued supported represented and confident in the service strong trusted relationships by understanding each surveyors business priorities preferences services and target proactive ownership of accounts anticipating needs and progressing actions without relying on clients or surveyors to repeatedly regular meetings with surveyors to review KPIs booking levels conversion rates challenges and opportunities for and report back ideas and feedback from surveyors identifying opportunities and addressing issues account performance and work with the team to maintain productive surveyor diaries and consistent service opportunities to promote additional JAMY services new offerings skills or markets where appropriate supporting sustainable growth for both the surveyor and as a dependable bridge between the surveyor JAMY and internal teams ensuring information is communicated clearly and actions are followed & Business GrowthTake ownership of lead generation and sales calls demonstrating a proactive and confident approach to converting and action email enquiries accurately and within the required service leads to drive sales set a strong example to the team and maximise conversion and support the team on inbound and outbound calls including confidence questioning objection handling and reinforcing value over and monitor clear sales targets for the team and individual surveyors tracking job numbers and identifying opportunities for with management to identify and develop additional revenue streams and sustainable commercial promote JAMYs services and support surveyors in expanding their own offerings where new accounts and surveyors ensuring a clear understanding of their business services target market and maintain and review sales and marketing communications ensuring information remains accurate relevant and aligned with current services and OversightEnsure service levels are consistently met or exceeded with strong attention to detail across communications account records and follow-up a clear overview of account priorities outstanding actions deadlines and potential effectively across competing client surveyor sales and team requirements without losing sight of important in to support with administration diary management or other account tasks when required particularly where workload or client need requires additional workload allocation across the team to ensure work is balanced achievable and delivered to the required KPIs for individuals and the team providing feedback and implementing improvement plans where Leadership & DevelopmentManage and oversee the day-to-day performance of Senior Admins and Admin staff ensuring workloads are balanced and ongoing coaching mentoring and practical support helping colleagues build confidence and become increasingly training on inbound call handling client management account processes and outbound sales techniques where regular one-to-ones and team meetings to discuss performance goals challenges and an environment where staff feel supported and appropriately challenged while maintaining clear expectations and when team members are becoming overwhelmed and take action to rebalance workload or provide additional a strong example through personal ownership professionalism responsiveness and willingness to get involved when Professional Qualities & Behaviours- Proactive & Accountable: Takes ownership rather than waiting for instructions. Spots what needs doing follows actions through and anticipates issues before they become problems.- Client-Focused & Relationship-Led: Builds genuine working relationships and understands that clients and surveyors need consistency trust and confidence as well as task completion.- Highly Organised: Comfortably manages multiple accounts competing priorities deadlines and a high volume of information without losing important details.- Strong Communicator: Communicates clearly confidently and professionally across clients surveyors and internal teams adapting communication to the situation.- Solutions-Focused & Self-Reliant: Thinks through problems investigates causes and looks for practical solutions. Uses judgement confidently and knows when escalation is appropriate.- Commercially Aware: Understands the connection between client experience diary utilisation lead conversion account performance revenue and sustainable growth.- People-Focused & Supportive: Approachable and empathetic with the ability to coach encourage and challenge others while maintaining standards and accountability.- Resilient & Calm Under Pressure: Able to remain composed prioritise effectively and continue delivering a high standard when workload or client demands increase.- Flexible & Hands-On: Willing to step outside a narrow job description when the account or team requires it. Does not consider themselves above operational tasks.- High Standards & Attention to Detail: Takes pride in accuracy follow-through and professionalism and notices inconsistencies that could affect the client Success Looks LikeThe Account Manager becomes a trusted first point of contact for surveyors and is relied upon to understand their account without needing constant and surveyors feel supported listened to and confident that actions will be followed are actively managed rather than reactively serviced with risks opportunities and outstanding actions identified members feel supported and developed while still being held accountable for their responsibilities and and enquiries are handled promptly and professionally with a strong focus on conversion and client levels diary performance sales activity and account growth are actively monitored and Account Manager can step into operational detail when necessary without losing sight of the wider account commercial or people ExpectationsMaintain strong support and engagement across all surveyor accounts ensuring surveyors feel represented valued and confident in consistently high standards of communication responsiveness accuracy and surveyor diaries productive through proactive booking lead management relationship management and sales and develop the team to meet and exceed agreed sales service and operational training and coaching that improves confidence professionalism account ownership and conversion and act on account risks client feedback process gaps and commercial to sustainable revenue growth for both JAMY and its surveyor ownership of outcomes rather than measuring success solely by completion of individual & SkillsProven experience in account management client relationship management team leadership sales or a similarly people- and service-focused managing multiple priorities accounts or stakeholders telephone and written communication to work with KPIs targets and performance coaching training or supporting colleagues is within surveying property or another professional services environment is essential; the right behaviours ownership and relationship-management approach are also focusThe successful candidate should demonstrate the behaviours above through examples from their previous experience. Strong task completion alone should not be treated as sufficient; evidence of ownership initiative relationship-building communication organisation problem-solving and commercial awareness should be explored during OpportunitiesJAMY Business Support is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age disability gender reassignment marriage or civil partnership status pregnancy or maternity race religion or belief sex or sexual orientation. All appointments are made on merit based on suitability for the role.